I am glad that your service has improved, and that you are receiving the speeds you require. I do apologize for the long wait times, but hopefully soon this will be resolved with the hire of new techs!
IF you find that your connection is giving you issues again, please let us know by calling in, or you can reach out on the direct forums (as you know)
Thanks for the review, and have a great day!--
TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork