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SkullTrail

join:2009-07-10

[VOD] Tivo premiere Xfinity on demand issues

I own 2 Tivo premiere Box's. This past weekend, XFINITY On Demand has become available on both units.

I have made several calls to Comcast to figure out how to get this thing working, I keep getting the "We are resending a signal and it should work in about a hour."
Please, can someone help me with this.

When i try to access XFINITY On Demand, i get the following message

"Service Error
Request failed. Please try again. If problem continues
please call your cable operator. Reference (GSM-7) when
calling. The locale code is
(tivocardio-ch2-a2p.comcast.com)"


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
There is a webpage on the TiVo site for troubleshooting this:

TROUBLESHOOTING : XFINITY On Demand for TiVo Premiere
»support.tivo.com/app/answers/det···_id/2261

SkullTrail

join:2009-07-10
I've been through all that,it didn't help


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
OK, then try checking out this thread on the VOD forum on the Comcast Help and Support Forums site:

Tivo Xfinity VOD not working
»forums.comcast.com/t5/Video-On-D···/1401009

and in particular, these posts:
»forums.comcast.com/t5/Video-On-D···73#M9957
»forums.comcast.com/t5/Video-On-D···41#M9960

SkullTrail

join:2009-07-10
reply to SkullTrail
Been trying for a week now for comcast to fix this issue with the xfinity on demand and up to today nothing has happened,I've called more than 10 times and i get put on hold then the call drops or i get a busy signal once i mention xfinity on demand not working
Most of them don't have a clue what xfinity on demand on tiro even is
Comcast direct hasn't been any help
I guess i just have to wait a few weeks to see what happens?


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast
reply to SkullTrail
Check over @ tivocommunity.com forums. There is a person who works for Tivo (I believe her name is Megan), she posted her e-mail address. You can e-mail her and she can usually get the situation resolved.
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