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AZinOH

join:2007-04-25
Swanton, OH
kudos:1

[Troubles] Wireless Problem?

I'm trying to determine why 2 web sites (so far) can be easily viewed on my wired desktop (XP SP3) but won't load on my wireless desktop (Vista SP2). I've power-cycled the Sagem 1704 and have not changed any of it's settings other than the wireless channel (using channel 4). I've tried using FF 17.0.1, IE 9 and Opera without success. The 2 sites are www.horseshoecleveland.com and www.caesars.com. This has been going on for two days...when I try it only says the site is taking too long to respond. No other web sites have been a problem yet. Any assistance appreciated.

AZ



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Sounds like an obvious question . .You have verified that you are connecting to your own wireless network, not a neighbors?

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

Yes, I am indeed connected to my own network. Here's another tidbit...not only can I not connect to those sites using Vista, I can't connect to those sites using FF 17.0.1 in Ubuntu 10.04.

AZ



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC

DNS issue maybe? Can you manually set DNS on the Sagem 1704 to use Google's DNS servers? Can you run a tracert to the sites from the wireless PCs? Have you tried a different wireless nic?



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Good idea,
Log into the modem 192.168.254.254 un/pw is both admin
advanced settings, then DNS. You should be able to change the DNS servers. Please let us know if that works.

Aaron
--
We're here to help! wci.broadbandhelp@windstream.com


wheelbarrow

join:2010-01-06
USA
reply to AZinOH

Also try opening command prompt and typing in: ipconfig /flushdns


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

said by wheelbarrow:

Also try opening command prompt and typing in: ipconfig /flushdns

I decided to try this first and the response I received was:

"The requested operation requires elevation"....which I don't understand because I am logged on as administrator. Any other thoughts? I'll try the DNS change another day.

AZ


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Just a possibility. You may be set up as a 'Admin' or your account may be set up with 'admin' privileges, but is sounds like you are not set up as the Super Admin or Root Admin. Simply right-click the "Command Prompt" and choose to "Run as Administrator". That will initiate the UAC prompt for elevated privileges. If you are a member of the local administrator-group you should simply have to select continue, otherwise you need to enter the administrative password.

Hope this helps.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

said by Windstream:

Just a possibility. You may be set up as a 'Admin' or your account may be set up with 'admin' privileges, but is sounds like you are not set up as the Super Admin or Root Admin. Simply right-click the "Command Prompt" and choose to "Run as Administrator". That will initiate the UAC prompt for elevated privileges. If you are a member of the local administrator-group you should simply have to select continue, otherwise you need to enter the administrative password.

Hope this helps.

Aaron
Specialist II

Followed instructions above...no change. Will try the DNS change later. Thanks for the assistance.

AZ


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Good luck, let us know how it works out.

Aaron


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

I've changed the DNS setting in the Sagem 1704 to use 8.8.8.8 as the primary static DNS address and 8.8.4.4 as the secondary. There is still no change. I can still reach these sites from the wired XP desktop but not the wireless Vista desktop. Just for chuckles, I tried to ping both of these sites. The response I get on both computers is that the ping gets redirected to harrahs.com 216.203.43.23 and immediately times out. I find that I cannot reach the harrahs site via wireless either, but I can on the wired machine.


wheelbarrow

join:2010-01-06
USA
Reviews:
·AT&T U-Verse
·Windstream

Check your HOSTS file to be sure there aren't any entries underneath the line "# ::1."

»www.howtogeek.com/howto/27350/be···ts-file/

Make sure you aren't using a proxy.

»answers.oreilly.com/topic/675-ho···ndows-7/

Run a full system scan with Malwarebytes.

»www.filehippo.com/download_malwa···malware/

Run CCleaner.

»www.filehippo.com/download_ccleaner


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

This is the HOSTS file:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
::1 localhost

In the LAN Settings Dialog Window there is NO checkmark in the box for a proxy server.

Ran CCleaner -result...no change

Running full Malwarebytes scan now. I run a quick scan every week...did so last Tuesday.


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

Malwarebytes found no problems.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Def sounds like a malware program redirecting you. I'm assuming you've hooked the 'wireless' pc up directly to the router and used the onboard nic to rule out any issues with the wireless card?

I would try running this »support.kaspersky.com/5350 to make sure that there isn't any malware 'hiding' that MBAM cannot sniff out. If a ping is getting redirected and not just your browser then a virus or malware just kinda stands out in my mind if you have tried almost everything else. Have you logged into the modem and try to reset factory defaults? Hopefully you haven't flashed it and put 3rd party firmware on the modem/router...


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

Did run tdsskiller...no problem found. Have not put 3rd party firmware on the Sagem 1704 nor have I reset to factory default. I think that Windstream does auto-updates of the firmware from time to time but can't confirm that.


wheelbarrow

join:2010-01-06
USA
Reviews:
·AT&T U-Verse
·Windstream

Are you sure you don't have any programs or extensions installed in any of your web browsers that would cause a redirect? I suppose if that's the case, whether or not it's obvious, you could give Google Chrome a try to see if a change to that browser would give any indications as to what might be going on.

Also, you might try doing a scan with Hitman Pro. It's a very good scanner, as it uses multiple av definitions. It's also a free program.

»www.surfright.nl/en/hitmanpro/


AZinOH

join:2007-04-25
Swanton, OH
kudos:1

I've run HitmanPro. It found several tracking cookies and deleted them, otherwise no problems found. Still cannot connect to these sites by wireless. Rebooted from Vista into Ubuntu...no change. Made a direct wired connection from this computer to the modem/router...presto! FF loaded all the sites immediately. Unhooked the wire, all these sites failed to reload (no problems with any other sites so far).

Plugged in the wire and rebooted into Vista...all the sites load immediately in FF IE & Opera. Unhooked the wire...all sites failed to reload. While using IE, Windows offered to try and repair the network connection but could not.

These sites really aren't all that important to me and I'll live without them, just troubled at not being able to resolve this. Not anxious to try Chrome for this reason only...already had it once and did not like it. May reconsider it later. Thanks for trying to help.


AZinOH

join:2007-04-25
Swanton, OH
kudos:1
reply to AZinOH

Oh...and by the way...a visitor with a Vista laptop using IE could not connect via wireless to these sites. Leaves me more convinced than ever that something is wrong with the wireless but at a loss to think what it could be.


wheelbarrow

join:2010-01-06
USA

I'd just try a hard reset of the modem. Make sure you know your Windstream account info, because you'll likely need to reenter it.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
reply to AZinOH

Basically that just ruled out the PC all together. Only thing left would be the modem/router. Do what wheelbarrow said.


AZinOH

join:2007-04-25
Swanton, OH
kudos:1
reply to AZinOH

12 days after reporting this problem, it seems to have sorted itself out somehow. I can now reach these sites both in Vista & Ubuntu. I never did do a hard reset of the modem. I did power-cycle the modem one more time but that was for another reason and I don't know if it had any effect. Will see what happens.