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This is a sub-selection from [ALL] Ask a Shaw Rep


reply to FaxCap

Re: [ALL] Ask a Shaw Rep

hi shaw_Alex

please allow me to ask you the following questions:

when we buy (not rent) a digital box from shaw do we get a new or a refurbished box

between the technical department (when we call for help)
and shaw retail store (where we visit in shopping mall) who has
the final words in digital box warranty replacement (after 30 days from the date of purchase) issue

what are the proper procedure to make a claim during warranty period (a digital box gets 3 years warranty) will you send a technician to location and physically check and test the box or we can just pack it up and take to a retail store near us after we talked to and follow technical department suggestion

thanks much in advance
Intel P4 3GHz, 4GB RAM, Win XP Pro (sp3), IE8, FireFox 17.0.1 Symantec Antivirus, Malwarebytes' Anti-malware pro

Official Shaw Rep

Hey Ninn,

1. When you purchase a Digital Box from Shaw, it will be brand new.

2. In most cases, the Service Call Technician will have the final say for warranty replacements. In some cases (such as known issues), a phone representative can get approval.

3. When you have an issue with your hardware, contact technical support first. If the issue cannot be resolved over the phone, we will book a tech. They will have a replacement ready if need to swap the box.


thanks so much for your reply shaw_Alex
all questions were well answered
have a good day
This is a sub-selection from [ALL] Ask a Shaw Rep