Wow pathetic !!! The "greatest nation on earth" and we have this kind of incompetent developing world service from our telecommunications providers and I might add at OUTRAGEOUS prices compared to other advanced nations around the globe.
Corporate America should be ASHAMED...but alas they have no shame, or humility only greedy fingers reaching for the last penny you have.
It was really surprising that a couple of years ago I thought Charter was turning into a very good company that while working on providing decent profits was also actually interested in providing GREAT customer service. The previous CEO Mike Lovett was doing an exceptional job in my opinion providing a rare balancing act between profits and customer service.
The new CEO Tom Rutledge, is the "Mr. Burns" (from The Simpsons) of the telecomm industry. Charter is now on a course once again to head to bankruptcy from greed and gross incompetence .