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[FL] Internt speed less than half speed after Cox curtesy visit

I have a Motorola SB6120 Docsis 3.0 modem and was enjoying download speed of over 40 mb/s and upload speed over 10 ms/s. I got a call one day from COX and they claimed that my line had a lot of noise. I told them I have no problems with speed or disconnects, so that must be a mistake. They insisted to come over to the house and look. The technician came the next day and started to test the lines and the modem. Of course there where no problems with either, but me managed to disconnect the modem and to reset it and apologized for the intrusion. The next day my max download speed was capped at 20 mb/s and my upload speed at about 4 mb/s. What exactly did the guy do?


Phoenix, AZ

Re: [FL] Internt speed less than half speed after Cox curtesy vi

what speed package are you on

reply to peterso
The modem reset probably caused the modem to download an updated config file.