Time Warner Cable - Legacy → Re: Time Warner Boosting Standard Speed to 15Mbps

You have digital TV also or phone service with Oceanic? There is a current special, if you do, to get upgraded to 20/2 for one year at the same price you are paying for 15/1 (in other words, $10 a month more than Standard tier costs), so you will pay no more than what you are paying now for grandfathered Turbo. I got it two weeks ago and I only have analog TV with Oceanic through my condo's contract. I watch HD TV (broadcast channels, Public TV and a couple of others) via clear qam and don't have Oceanic phone, but I got this one year promotion....maybe because of all the problems I've had since August.

Moat likely 20/2 will be upgraded to 25/2 but not for some time as Oceanic has to reclaim bandwidth to give the standard tier increase to the neighbor islands first.

I have 20/2 on my old computer on speed tests. On my new Windows 8 computer, I have HORRIBLE speed...generally about 3/2 up to 12/2 occasionally, but downloads (doing a lot on the new computer), even from Microsoft with a path from Orange RR using TWC Tbone backbone all the way, I get pathetic download speed but fine on the XP computer. I get completely different results if I run University of CA at Berkley ICSI Netalyzr tests on the two computers. Anyhow, call and see if you can upgrade to 20/2 for the one year promotional price. Oceanic's website sucks. It is VERY outdated. It says that 15/1 and 20/2 get Powerboost. That is not correct. Only 10/1 gets Powerboost. I didn't see the promotion there just now for 20/2 for one year (if you have another Oceanic product) for the price of 15/1. That could have stopped on Dec 15. But since Oahu has upgraded Standard to 15/1 (on Oahu only at this time) you should be able to get 20/2 for a year at the price you have been paying for 15/1.

That's sloppy of Oceanic to not inform users of changes. I don't understand why Oceanic doesn't use email for this sort of information.

Do you have a DOCSIS 3 modem? You will need one for 20/2. Make sure Oceanic gives you the Motorola Surfboard 6141 not the other Motorola modem that is a gateway modem with wireless capability and firewall, etc. They first gave me that one. I have wired only network and, even if I was using wireless, I would not want the gateway Motorola modem. It has bad reviews and does wireless poorly.

Norman Santos said that once all islands have the Standard tier upgrade that Oceanic will address the problem that 20/2 either needs a cost cut ( down to $10 a month more than Standard or keep the $20 a month more and up the speed to probably 25/2).

Thanks Mele20 and Konaguy-

I do have digital TV, I should look into that special. Oceanic's website really is quite sad, gosh. I agree, they should at least send email notices.

I do not have a DOCSIS 3 modem, it's one of these »Scientific Atlanta hardware »Webstar DPC-2100 Webstar DPC-2100.
What I did notice though, is that I seem to have been upgraded to 20/2 or so. I haven't done any speed tests since my last post, about a week ago, until just now. We happened to have a short power outage the other day, so the modem got rebooted in between. My upload speed increased to about 1.8ish, but download is lagging somewhere in the 16 area. Might that be (in part) because of the old modem I have?

So what did it pinpoint with your connection on the Win8 PC? Did you fix it?

Thanks Mele20-

I guess I have been upgraded. That first link gave me around 1.9 up and between 16 and 18 down. The analyzer results were mostly green... BTW, I'm on Win 7.

As far as the modem goes, they haven't contacted us regarding an exchange as far as I know. There is an office in the area, but I'm disabled and can't make it there to change it out. I guess I'll eventually end up calling them and see what they say.

They can mail you the modem. I was told they do that a lot now on this island because people don't live in Hilo or Kona, or they don't drive, gas is expensive, etc. I didn't ask but I guess you would mail your old one to them.

If you are getting almost 2 up then you are upgraded. The down speed will vary with the time of day much more than the upspeed. You should call them. The DOCSIS 3 modem will allow you to get the benefits of channel bonding. Right now, you have only one channel down and up. A DOCSIS 2 modem can achieve 20 down but you won't see that if there is congestion since there is just the one channel.