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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
reply to Greg L

Re: [IA] Ultra 50 modem type?

Hello Greg L,

As hdtv00 stated, you will need a DOCSIS 3.0 modem in order to get the proper speeds on the Ultra 50 tier. If for any reason you were not provided with the proper modem, I will be happy to look into this and also get a tech out to install the correct modem. I would also like to look at your signal levels to verify I do not see any other issues. Can you send me an IM with your account or phone number?
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/