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bell_user

join:2012-12-17
Montreal, QC
reply to bell cust

Re: Bell Canada Fibe25/10 can ping but cannot browse frequently

update:

bell tech arrived, changed the wiring, jumpers, and set a new interleave profile V26944-20032_11328-2048_66211

our browsing interruptions on the sagemcom 2864 are gone!

we called bell support multiple times in the past, but they never saw any issues with their remote line testing tools, so they would never escalate the issue and always indicate to verify all equipment after the modem (our internal network). after reading about several other users having the SAME issue, I complained to supervisors, and they finally dispatched a bell tech who seems to have fixed the problem.

hope this post and solutions help others who run into this very frustrating browsing issue. (remember any ping or line is never offline, only random browsing interruptions)

thanks!


ruggs

join:2012-03-26
Ontario

Glad it all worked out for you, enjoy!