Shaw_AlexOfficial Shaw Rep
reply to ninn
Re: [ALL] Ask a Shaw Rep Hey Ninn,
1. When you purchase a Digital Box from Shaw, it will be brand new.
2. In most cases, the Service Call Technician will have the final say for warranty replacements. In some cases (such as known issues), a phone representative can get approval.
3. When you have an issue with your hardware, contact technical support first. If the issue cannot be resolved over the phone, we will book a tech. They will have a replacement ready if need to swap the box.