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This is a sub-selection from [ALL] Ask a Shaw Rep


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to ninn

Re: [ALL] Ask a Shaw Rep

Hey Ninn,

1. When you purchase a Digital Box from Shaw, it will be brand new.

2. In most cases, the Service Call Technician will have the final say for warranty replacements. In some cases (such as known issues), a phone representative can get approval.

3. When you have an issue with your hardware, contact technical support first. If the issue cannot be resolved over the phone, we will book a tech. They will have a replacement ready if need to swap the box.



ninn

join:2008-01-26
kudos:1

thanks so much for your reply shaw_Alex
all questions were well answered
have a good day

This is a sub-selection from [ALL] Ask a Shaw Rep