dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
32
share rss forum feed

htfan808

join:2004-11-08
Honolulu, HI
reply to Mele20

Re: Time Warner Boosting Standard Speed to 15Mbps

Thanks Mele20 and Konaguy-

I do have digital TV, I should look into that special. Oceanic's website really is quite sad, gosh. I agree, they should at least send email notices.

I do not have a DOCSIS 3 modem, it's one of these »Scientific Atlanta hardware »Webstar DPC-2100 Webstar DPC-2100.
What I did notice though, is that I seem to have been upgraded to 20/2 or so. I haven't done any speed tests since my last post, about a week ago, until just now. We happened to have a short power outage the other day, so the modem got rebooted in between. My upload speed increased to about 1.8ish, but download is lagging somewhere in the 16 area. Might that be (in part) because of the old modem I have?

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
Click for full size
Probably it is your DOCSIS 2 modem that is causing the lower download speed IF Oceanic did really upgrade you. I certainly think they should upgrade you since on Oahu Standard tier is now 15/1. But I am a bit surprised they didn't contact you about needing a DOCSIS 3 modem for 20/2. Are you near an office where you can take the Webstar in and exchange it?

Here, they will not upgrade anyone to 20/2 without a DOCSIS 3 modem and a service call to set it up. But Oahu is faced with a lot more customers on 15/1 grandfathered Turbo who now need to be upgraded to 20/2 so maybe Oceanic is handling it differently there ....giving the upgrade automatically and waiting for customers to call or come in for a DOCSIS 3 modem and hoping that many will not call or come in asking to exchange their DOCSIS 2 modem ...at least not right away as that would be a substantial number of customers all at once needing upgraded modems and maybe they don't even have enough DOCSIS 3 ones at the moment. I'm guessing though.

On my XP Pro computer (MUCH slower on the new Win 8 one) I get close to 20/2 (test in screen shot was just run) at this Web 100 test site (University of California at Santa Cruz) that I have used for testing ever since I got Road Runner back in 2001. It's a Java test. See how you do with it:

»nitro.ucsc.edu/

Also this test (link below) will analyze your line. It shows me having 20/2 (on the XP computer) and it pinpoints what is wrong when I use the Windows 8 computer where the speed is so much
slower.

»netalyzr.icsi.berkeley.edu/index.html
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16
said by Mele20:

Also this test (link below) will analyze your line. It shows me having 20/2 (on the XP computer) and it pinpoints what is wrong when I use the Windows 8 computer where the speed is so much
slower.

»netalyzr.icsi.berkeley.edu/index.html

So what did it pinpoint with your connection on the Win8 PC? Did you fix it?
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

Windows 8 Pro computer

XP Pro computer
It is not something I can fix...at least I don't know how.

I notice on XP computer that uploading is slow compared to on Windows 8 computer and the exact opposite for downloading. Speed tests and sites I download from like Microsoft (I get Windows Defender definitions manually from their download site)...very slow on Win 8 and very fast on XP. Ping Plotter Pro shows excellent ping and routing on Tbone to Microsoft Windows Defender definitions download site. So, the downloads should not be so slow on Win 8 (and I don't do them during prime usage hours).

Maybe there is some other reason for this problem, I don't know.

The 6141 modem is also flashing orange light for "link" indicating some device is operating in Ethernet (10Base-T) or Fast Ethernet (100Base-T) mode. Once I get things transferred from the XP computer, I'll test more with direct connection of the modem to each computer. I have problems getting the computers to see each other and they are currently doing it so I don't want to rock the boat now by changing anything for testing. (Although I did remove the TP_Link router about a week or more ago).
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

htfan808

join:2004-11-08
Honolulu, HI
reply to Mele20
said by Mele20:

Probably it is your DOCSIS 2 modem that is causing the lower download speed IF Oceanic did really upgrade you. I certainly think they should upgrade you since on Oahu Standard tier is now 15/1. But I am a bit surprised they didn't contact you about needing a DOCSIS 3 modem for 20/2. Are you near an office where you can take the Webstar in and exchange it?

Here, they will not upgrade anyone to 20/2 without a DOCSIS 3 modem and a service call to set it up. But Oahu is faced with a lot more customers on 15/1 grandfathered Turbo who now need to be upgraded to 20/2 so maybe Oceanic is handling it differently there ....giving the upgrade automatically and waiting for customers to call or come in for a DOCSIS 3 modem and hoping that many will not call or come in asking to exchange their DOCSIS 2 modem ...at least not right away as that would be a substantial number of customers all at once needing upgraded modems and maybe they don't even have enough DOCSIS 3 ones at the moment. I'm guessing though.

On my XP Pro computer (MUCH slower on the new Win 8 one) I get close to 20/2 (test in screen shot was just run) at this Web 100 test site (University of California at Santa Cruz) that I have used for testing ever since I got Road Runner back in 2001. It's a Java test. See how you do with it:

»nitro.ucsc.edu/

Also this test (link below) will analyze your line. It shows me having 20/2 (on the XP computer) and it pinpoints what is wrong when I use the Windows 8 computer where the speed is so much
slower.

»netalyzr.icsi.berkeley.edu/index.html

Thanks Mele20-

I guess I have been upgraded. That first link gave me around 1.9 up and between 16 and 18 down. The analyzer results were mostly green... BTW, I'm on Win 7.

As far as the modem goes, they haven't contacted us regarding an exchange as far as I know. There is an office in the area, but I'm disabled and can't make it there to change it out. I guess I'll eventually end up calling them and see what they say.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
They can mail you the modem. I was told they do that a lot now on this island because people don't live in Hilo or Kona, or they don't drive, gas is expensive, etc. I didn't ask but I guess you would mail your old one to them.

If you are getting almost 2 up then you are upgraded. The down speed will vary with the time of day much more than the upspeed. You should call them. The DOCSIS 3 modem will allow you to get the benefits of channel bonding. Right now, you have only one channel down and up. A DOCSIS 2 modem can achieve 20 down but you won't see that if there is congestion since there is just the one channel.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson