Thanks Mele20 and Konaguy-
I do have digital TV, I should look into that special. Oceanic's website really is quite sad, gosh. I agree, they should at least send email notices.
I do not have a DOCSIS 3 modem, it's one of these »Scientific Atlanta hardware
What I did notice though, is that I seem to have been upgraded to 20/2 or so. I haven't done any speed tests since my last post, about a week ago, until just now. We happened to have a short power outage the other day, so the modem got rebooted in between. My upload speed increased to about 1.8ish, but download is lagging somewhere in the 16 area. Might that be (in part) because of the old modem I have?