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Bradford, ON

330u support

Anyone have any experience troubleshooting issues with the Sierra Wireless 330u stick?

I've been helping a rural user without much success. He gets two blue lights but every ten minutes or so, the speed light goes green and then it disconnects (both lights go out). It then reconnects automatically and he's good for a little bit longer.

He had one of the older sticks working reliably for a long while and then it started acting up so we upgraded to the 330u but the problems persisted. It has been tested on two different computers (Rogers support told him his computer was too slow so he bought a new one) and plugged into a mofi router.

We picked up an external antenna for it but it hasn't made any difference.

Any ideas?