said by adam1991:I only had 8/1 and upgraded to 15/1 when 8/1 was being phased out. I received the 15/2 upgrade when it happened. So I believe that most customers probably got it.
Well, just to let you know. When your u/l speed drops to 1 Mbps, don't scream and yell.
For awhile, those of us who got grandfathered to 15/2 were getting only 15/1; after some investigation by WOW Dan (and insistence by CS that "there's no 15/2, therefore you're getting the correct product"), he found the glitch and restored us.
He may have actually had to set everybody to 2 up, and/or it may be a mistake that will be caught.
Just so you know.