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This is a sub-selection from No 15/2 speeds to new customers, sorry

mogamer

join:2011-04-20
Royal Oak, MI
reply to adam1991

Re: No 15/2 speeds to new customers, sorry

said by adam1991:

Well, just to let you know. When your u/l speed drops to 1 Mbps, don't scream and yell.

For awhile, those of us who got grandfathered to 15/2 were getting only 15/1; after some investigation by WOW Dan (and insistence by CS that "there's no 15/2, therefore you're getting the correct product"), he found the glitch and restored us.

He may have actually had to set everybody to 2 up, and/or it may be a mistake that will be caught.

Just so you know.

I only had 8/1 and upgraded to 15/1 when 8/1 was being phased out. I received the 15/2 upgrade when it happened. So I believe that most customers probably got it.
This is a sub-selection from No 15/2 speeds to new customers, sorry