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Bcossette

@rr.com

[TWC] Level 4: Business Class 20 Down/7 Up running 2MB TECHNICAL

Here it goes!

Cliff notes:

Ubee Business Class Wireless/Wired Router is having constant wireless hang-ups, and only going 2 Down on many decent "FTP servers" in the east coast through a quality 6 foot patch cable from the router to a nice pc. Ive heard I should ascertain firmware upgrades through research, but I shouldnt have to if im paying 80.00 a month from my hard earned money! This modem is used in Indonesia also where they only guarantee 2MBPS DOWN. Food for thought.

THE WHOLE STORY

Customer for around 20 years. Been Through CableVision, FrontierVision, Adelphia (Founders of "High Speed"), and now Timer Warner.

I have a 65 foot run from the 2 port tap on the pole (Time Warners Equipment) with a compression fitting on that end going to my Barn through RG-10 Coax 4 Years ago. Compression Fitting At that End to a barrel that reduces it to RG-6 where it goes underground 25 feet to the house. 110v Toner Powered Amplifier downstairs in the basement of the house at the entrance. 15 foot DIRECT run to Ubee Router.

Techs have found acceptable decibal levels but wont let me look at their sadelco or digital meters, which makes me wonder because I have talked to techs in the past about working for a local university and their internal cable television system.

At the rate we are going here, I will never see fiber distribution in my life and live 2 miles from a moderately large sized city!

This is ridiculous. We pay our hard earned money to an inferior system. Where is all of our money going? I know for a fact that theres a major distribution amp 1/4 of a mile up the road!

Are there any other types of speed reports to cross reference besides "DSL Reports"? They report around what im paying for but stuff just doesnt add up unless im missing something?

Regards,

-Brandon



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

Re: [TWC] Level 4: Business Class 20 Down/7 Up running 2MB TECHN

Can you post a screenshot of signal levels from the modem? You should find them at »192.168.0.1 or 192.168.1.1 Although they may be blocked since you say it's a Business Class account.

Can you also post some screenshots from speedtest sites? »www.speedtest.net will work for now.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.



Bcossette

@rr.com

Download Power Level in dBmV is -6 (+-.1) per Ubee Modem Configuration (Once I figured out User/Pass) haha.

Heres a diagnostic log...

Ive gotten disgruntled a few times on wireless hangups and just unplugged it and left it that way for 5 minutes or so.

Cable Modem Event Log

First Time Last Time Priority Description Wed Dec 19 13:23:48 2012 Wed Dec 19 13:23:48 2012 Notice (6) Web user logged in from 192.168.0.9

Wed Dec 19 13:23:32 2012 Wed Dec 19 13:23:32 2012 Notice (6) Web login failed from 192.168.0.9

Wed Dec 19 09:41:30 2012 Wed Dec 19 09:41:30 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=90:6e:... Wed Dec 19 09:41:30 2012 Wed Dec 19 09:41:30 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=90:6e:...

Time Not Established Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC... Sat Nov 24 09:07:24 2012 Sat Nov 24 09:07:24 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Tue Oct 09 09:13:25 2012 Tue Oct 09 09:13:25 2012 Critical (3) No UCDs Received - Timeout;;CM-MAC=90:6e:bb:db:34:00;CMTS-MAC... Sat Nov 24 09:07:25 2012 Sat Nov 24 09:07:25 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=90:6e:bb:db... Wed Sep 12 15:48:42 2012 Wed Sep 12 15:48:42 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Fri Nov 23 13:36:04 2012 Fri Nov 23 13:36:04 2012 Critical (3) Resetting the cable modem due to docsDevResetNow Thu Nov 29 20:24:40 2012 Thu Nov 29 20:24:40 2012 Critical (3) Started Unicast Maintenance Ranging - No

Any help is appreciated. I will help provide you whatever additional info you need. Ill attach Screenshot of Speedtest Shortly



bcossette

@rr.com
reply to DrDrew

13 Down / 3 Up through the android app on my phone through wifi of course.



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to Bcossette

You left out a lot of signal information (downstream SNR, upstream power level, errors, channel frequencies, channel types, etc.). That's why I asked for screenshots.

How are the speedtests from your wired PC if your phone is getting 13/3 on wireless?



Jabbu
Premium
join:2002-03-06
reply to Bcossette

-6 with a amp is junk. Do the techs know about the amp?