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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to Radio_Guy

Re: [IA] Mediacom usage meter not working

I am still working on this issue.



Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to MediacomChad

It's been over a month since I last posted about this and I am still getting out of date numbers as of this morning:

1% used 99% left with 20 days remaining this month
4.9 GB of 250 GB used

"Data usage above as measured by Mediacom as of 10/2/2012 19:19. Note that recent usage may not be included in this amount due to routine or other delays in data usage aggregation and reporting."

Mediacomchad - Where are we at with getting this going again?
Thanks.
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to Radio_Guy

We are aware of the delay in reporting and are working to make sure it updates to the correct amount.



Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to MediacomChad

Here is what it says today. MediacomChad, could you please check and see if it matches what you see through your portal?

1% used 99% left with 29 days remaining this month
4.9 GB of 250 GB used
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)



Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to MediacomChad

Another clue to the puzzle. Below the usage meter is this statement:

"Data usage above as measured by Mediacom as of 10/2/2012 19:19. Note that recent usage may not be included in this amount due to routine or other delays in data usage aggregation and reporting."

A two and a half month delay in data usage aggregation and reporting seems a little excessive to me.
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)



Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to MediacomChad

I just checked now. Here is what it reads:

1% used 99% left with 31 days remaining this month
4.9 GB of 250 GB used
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to Radio_Guy

I just checked it from our admin portal and it is not showing 4.9G but slightly more. Can you check yours?