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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116

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reply to hdtv00

Re: [GA] turning off my wireless?

I'm a little confused and want to make sure we are on the same page. Our D3 customers are not forced to have a modem/router combo. We provide the DPC3000 (which is just a modem) and the DPC3825 (which is a modem/router combo) to our customers. Generally we give the DPC3000 to customers who do not have the wireless home networking, and the DPC3825 to customers who want us to manage their home network. In certain cases (such as low stock on the DPC3000) we give out the DPC3825 to non-wireless customers. We do this so customers do not have to wait for our vendors to provide us modems. When this happens, we do disable the wireless portion of the modem. It will function just like the DPC3000, just have a built in router that is not turned on. This is similar to giving out HD DVR's when we are out of HD boxes in certain areas. This allows the customer to have an HD box, and we disable the DVR portion. Hope this clarifies.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/