|reply to canblue |
Re: [Internet] Bell Fibe 15/10 low upload speed problem.
Since the last post I have had many conversations with reps. from Bell. Last tech said that my upload speed problem/issue is with the CO hardware, not my line. I believe he was a level 2 or higher tech.
Got routed to the high speed test group as my profile speed got reset to 7Mb DL and they cannot reset the speed value. They are sending out a tech. They believe that there is a physical problem somewhere. I was getting the 15Mb download until I started to complain about the UP speed.
Funny thing turned up in the conversations. The monitoring s/w can detect a line problem and automatically downgrade to a stable
speed but you are not informed that this has happened. To get it reset, you need to contact Bell BUT how do you know that the speed had been reduced? You may just think that there is a lot of
activity on the Internet and let it go and NEVER get the DL speed reset.
I can see the auto downgrade but not that the Customer is not informed so that they can follow up and get it resolved/restored as Bell must manually reset the profile.
Another mystery of life.