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Reviews:
 ·Vonage
 ·TekSavvy Cable
| reply to embo
Re: [Voip.ms] Delay in Answering Calls Just saw this reply as well. To say it's the end user is a bit ridiculous. We used Voip.ms in our business for over a year first with an on prem Asterisk deployment using Rogers cable Internet for business, and had no problems other than sometimes on calls over an hour long it would start to get jitter for a minute then stop. Then we switched to a hosted asterisk and still no problems at all, had that maybe 6-8 months all worked fine.
Continued to use hosted Asterisk when we closed our office to work from home, so 4 users all different locations, Rogers Internet at some sites, Bell at others and TekSavvy at one all residential, no issues. Decided didnt' need the PBX so all users registered to the Montreal voip.ms server directly or Toronto, and again still no issues all worked fine.
Then suddenly starting 4 months or so ago non stop issues with dropped calls, poor call quality or now this delayed call issue starting a couple weeks ago. Tried different servers etc still happens, and that's on all 4 users in completely different locations, 2 in Toronto one in St. Catharines and 1 in Cambridge on all different Internet providers. (Just noticed as I'm writing this my IP phone now says no service, so registration has been lost, which happens once a day or so for about 3-5 minutes then comes back. I have 2 lines on my IP phone and it will be one or the other, never both even though they are both on the same voip.ms server).
I switched my parents to voip.ms several months ago with no issue but for the past month even she has been complaining to me and they are in a small town on Rogers using a Linksys ATA device. She says they keep getting emails saying new voicemail but the phone has never rang (my IP phone just registered again, so about 3 minutes since it dropped). Other times she will answer and no one is there, she hangs up and they call back asking why she hung up on them, or the phone will just ring randomly but they can't answer it. Again this is after it working no problem for 4-5 months then this all started a month ago.
I am a Bell Canada partner, but our business isn't large enough to warrant having business lines or a PRI as we have been spoiled by voip, getting direct lines etc. But even one of my customers yesterday was asking me about porting DIDs to their Bell PRI which we discussed for awhile, then after a few emails they told me the issue was that the numbers are with voip.ms but they are having tons of problems with inbound calls just not working. This is from someone that has no idea I even use voip.ms or had trouble with them. I don't know what is going on lately but in the past month they have gone way down hill.
We actually just went out and got Fido cell phones with their unlimited Canada-wide plan and are using Bell single number reach to handle our main menu IVR for the customers that prefer to call us toll free. While the SNR is being set up I have voip.ms forwarding the DIDs to the cell phones, and at least twice a day I'll get an email saying new voicemail in my voip.ms mailbox, without my cell phone even ringing once. I'm completely done with VoIP. | |
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| said by connor79:While the SNR is being set up I have voip.ms forwarding the DIDs to the cell phones, and at least twice a day I'll get an email saying new voicemail in my voip.ms mailbox, without my cell phone even ringing once. I'm completely done with VoIP.
This is why I get so concerned when providers get ongoing issues, it spills over.
Please don't judge all of VoIP by one provider experience.
You know that in Canada you have lots of other options----
Fibernetics
»www.fibernetics.ca/
Fibernetics Business (Newt)
»business.fibernetics.ca/
Acrovoice
»www.acrovoice.ca/content/business_service
Iristel
»www.iristel.ca/corporate-overview/
To name a few.... | |
 TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | said by PX Eliezer:This is why I get so concerned when providers get ongoing issues, it spills over.
Please don't judge all of VoIP by one provider experience.
Yep, this is a battle I fight daily when talking to prospective customers who had a family member or colleague "try VoIP but it didn't work very well."
Just because you've had a poor experience with one provider doesn't mean the entire industry will have the same problems. There are many options available with different providers as PX listed that should be able to deliver the service you want at rates better than Bell with virtually identical call quality.
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Wondering what I do? Find out at »www.digitalcon.ca
Get your Obihai ATA in Canada. | |
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