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negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1
reply to jackal2001

Re: [Speed] Bethlehem slow internet at peak hours

Yea 9 times in 10 that's the case. In a few cases we've pulled here form threads and in your case there isn't a capacity bottle neck. IE you shouldn't be seeing a slow down at all. Yet you are your issue is likely the same thing that's affecting Zverina in their thread but I can't be 100% sure yet. We're still investigating this to prove it out.
--
Bryan Laird
RCN Engineering


steverweaver

join:2011-09-02
Bethlehem, PA

Hey Bryan.. am I lumped in with jackal too? or is mine a different problem?


jackal2001

join:2002-10-04
Bethlehem, PA

Did a little testing today.
5:00pm speeds from 20 ranging up to 55 (heaving downloading)
5:45pm speeds went down to constant 20s (heavy downloading)
10:00pm, speed test shows mid 40s.

So it is all over the place. Nothing solid yet.

Expand your moderator at work

steverweaver

join:2011-09-02
Bethlehem, PA
reply to jackal2001

Re: [Speed] Bethlehem slow internet at peak hours

I have the exact same thing with the speeds as jackal.. just tested today and yesterday again.. with the exception.. sometime i have 2-3 mbps


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

Stever, Work was completed yesterday morning you should be in a much happier place.
--
Bryan Laird
RCN Engineering


steverweaver

join:2011-09-02
Bethlehem, PA

It seems to be working a little better.. but i'm still only getting around 20 to 30 mbps and this is at noon.. I'll check later and see what i'm getting during the peek hours.. It seems the speed starts out slow for a while and then gets faster in 15 second intervals


steverweaver

join:2011-09-02
Bethlehem, PA
reply to negativeduck

its 530pm and i am getting 20 mbps on pa.speedtest.rcn.net and only getting 10 on speedtest.net.. i am still getting 10mbps upload though

Encoded Mac: 49d0d377ea40e184f40005785849cc5f93882f4c


steverweaver

join:2011-09-02
Bethlehem, PA
reply to negativeduck

this is really weird.. I just did a speedtest at speedtest.net using a different server.. I used redbank nj and was able to get 70mbps but with 25ms ping.. at 6pm using the default one it is 5 ms ping but only get 14 mbps.. when i use the rcn speedtest i only get 19.. maybe there are some wires out or something.. I don't know


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

Yea I can explain that.. gonna post about it here in a little bit in it's own thread
--
Bryan Laird
RCN Engineering


jackal2001

join:2002-10-04
Bethlehem, PA

Doesn't look like anything is resolved yet. Still having speeds down under 20Mb/s to high 20Mb/s after 4pm.


steverweaver

join:2011-09-02
Bethlehem, PA
reply to negativeduck

The speeds are still slow on the rcn speedtest site.. never get above 35 even during off peak hours


jackal2001

join:2002-10-04
Bethlehem, PA

Looks like it is time to call customer service and get a credit put on my bill for the month. I've done it before.

Expand your moderator at work

steverweaver

join:2011-09-02
Bethlehem, PA
reply to negativeduck

Re: [Speed] Bethlehem slow internet at peak hours

Hey Bryan, did you post that thread about whats going on yet? Still getting very low speeds, even off peak hours.. During peak hours, internet is unusable.


jackal2001

join:2002-10-04
Bethlehem, PA

1 edit

Click for full size
Still having the issue here. Nothing has changed.

jackal2001

join:2002-10-04
Bethlehem, PA

4 edits

Now I have an RCN tech coming out this Sat to check everything out because the person I spoke to on the phone wants them to check my hardware.

1/21/13
67Mb/down at 10:40AM.
37Mb/down at 3:00PM.

1/22
77Mb/down at 6:45AM
76Mb/down at 7:15AM
41Mb/down at 5:00pm

I canceled my tech appointment because it is obviously not my hardware inside the house that is the issue.


steverweaver

join:2011-09-02
Bethlehem, PA
reply to jackal2001

its 4:50 pm, and I am only getting 20 mbps.. and its not a constant 20.. i can't even watch a youtube video or a netflix show without it stuttering, let alone do anything at the same time with a laptop, I got the 75mbps for a reason.


steverweaver

join:2011-09-02
Bethlehem, PA
reply to jackal2001

this is so weird.. I just checked my speed on the xfinity speedtest website and i am getting 70mbps at 5:45 pm.. why is it that my speeds are high on that website, but not on speedtest.net or the rcn speedtest site?



shawnyerkes
Premium
join:2010-11-09
Bethlehem, PA
Reviews:
·RCN CABLE
reply to jackal2001

I'm having the same issue, and customer service scheduled a tech. But could see my levels were good. 25M late late (2-4AM ), but last evening it was 0.71M and drop packets everywhere.

Should I just cancel the tech? This is clearly not my equipment if it works off peak times.

Is there any status on RCN engineering or do we need to seek credits?


steverweaver

join:2011-09-02
Bethlehem, PA

i am only getting 5 mbps right now.. it is 6:40 pm


jackal2001

join:2002-10-04
Bethlehem, PA

try doing a speedtest early in the morning when you wake up. I just did another one at 7:15am and got 76.8Mb/s down.
when i get home it will be horrible no doubt.


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

1 recommendation

reply to steverweaver

Good morning Guys,

So I know I kind of went MIA but trust me I didn’t abandon you I’ve actually been slammed going through several things. So where are we at, first I have to offer a little bit of history.

When this thread started and we were working on it we had a few things that needed to be fixed it’s normal fair usage changes and coming into January our traffic shot up like crazy. We actually ran into a few problems here one being that one of our aggregation routers was capping traffic at ~60-70% of capacity arbitrarily and we had to work with the hardware vendor to get a work-around. It took some work to find that one because well there wasn’t anything obvious to indicate the problem. We found this after walking from point to point to point.

After that was resolved another problem was discovered in the switching network that goes out to the individual hub sites, where they were literally dropping random segments of traffic unknown to us. Again we had to take this back to the vendor and get their input because this shouldn’t have been happening. This was resolved and Tested out to Easton, PA and then later rolled out to all switches in the network that are serving the cablemodem service.

What do you suppose happens when we found two arbitrary bottlenecks and corrected that problem? You guessed it; we jumped traffic on the RF segment all the sudden throwing us into a path of resolution.

So what does all this mean?

Stearweaver: I’m waiting to hear back from the PA guys on them literally splicing the fiber in the field and installing a new node. As soon as they can split this you should see a marked improvement.

Jackal: Out in your area yesterday afternoon I was able to with the help of the PA headend department get 4 additional downstreams into your area. My hope is that this works to get you back up where you should be and help you out.

Shawn: I still have to look into yours I believe you are on the same leg as some of the university dorms so usage in this area tends to be really high. While we’ve got equipment on order and have been waiting on delivery for a bit now I’m trying to see what we can do in the interim.

Anyway I wanted to offer a bit of background rather than just jumping back in with some random updates. And to let you know that even when we don’t post we do read
--
Bryan Laird
RCN Engineering


steverweaver

join:2011-09-02
Bethlehem, PA

sweet, thanks for the reply and info!


steverweaver

join:2011-09-02
Bethlehem, PA
reply to negativeduck

and i just checked my speed and i am getting 75 right now at 2 pm!!! so it seems what you did worked


jackal2001

join:2002-10-04
Bethlehem, PA
reply to negativeduck

Thanks for the update. I didn't have time to check this thread over the past few days but I will keep an eye out on my speeds. I will report back after some testing.


jackal2001

join:2002-10-04
Bethlehem, PA

This didn't do much if anything. Still slow at 4:00pm on Sunday. In the 20Mb/s



lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57
reply to steverweaver

(topic move) [Speed] Bethlehem slow internet at peak hours

Moderator Action
The post that was here, has been moved to a new topic .. »[Speed] Pingo's issues