Topic '[Speed] Bethlehem slow internet at peak hours' in forum 'RCN' - dslreports.com

Re: [Speed] Bethlehem slow internet at peak hours

Sun, 10 Feb 2013 16:08:35 EDT

jackal2001 posted : This didn't do much if anything. Still slow at 4:00pm on Sunday. In the 20Mb/s

Re: [Speed] Bethlehem slow internet at peak hours

Tue, 05 Feb 2013 07:35:19 EDT

jackal2001 posted : Thanks for the update. I didn't have time to check this thread over the past few days but I will keep an eye out on my speeds. I will report back after some testing.

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 31 Jan 2013 13:57:44 EDT

steverweaver posted : and i just checked my speed and i am getting 75 right now at 2 pm!!! so it seems what you did worked

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 31 Jan 2013 13:43:24 EDT

steverweaver posted : sweet, thanks for the reply and info!

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 31 Jan 2013 06:26:36 EDT

negativeduck posted : Good morning Guys,

So I know I kind of went MIA but trust me I didn’t abandon you I’ve actually been slammed going through several things. So where are we at, first I have to offer a little bit of history.

When this thread started and we were working on it we had a few things that needed to be fixed it’s normal fair usage changes and coming into January our traffic shot up like crazy. We actually ran into a few problems here one being that one of our aggregation routers was capping traffic at ~60-70% of capacity arbitrarily and we had to work with the hardware vendor to get a work-around. It took some work to find that one because well there wasn’t anything obvious to indicate the problem. We found this after walking from point to point to point.

After that was resolved another problem was discovered in the switching network that goes out to the individual hub sites, where they were literally dropping random segments of traffic unknown to us. Again we had to take this back to the vendor and get their input because this shouldn’t have been happening. This was resolved and Tested out to Easton, PA and then later rolled out to all switches in the network that are serving the cablemodem service.

What do you suppose happens when we found two arbitrary bottlenecks and corrected that problem? You guessed it; we jumped traffic on the RF segment all the sudden throwing us into a path of resolution.

So what does all this mean?

Stearweaver: I’m waiting to hear back from the PA guys on them literally splicing the fiber in the field and installing a new node. As soon as they can split this you should see a marked improvement.

Jackal: Out in your area yesterday afternoon I was able to with the help of the PA headend department get 4 additional downstreams into your area. My hope is that this works to get you back up where you should be and help you out.

Shawn: I still have to look into yours I believe you are on the same leg as some of the university dorms so usage in this area tends to be really high. While we’ve got equipment on order and have been waiting on delivery for a bit now I’m trying to see what we can do in the interim.

Anyway I wanted to offer a bit of background rather than just jumping back in with some random updates. And to let you know that even when we don’t post we do read :)
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Tue, 29 Jan 2013 07:21:37 EDT

jackal2001 posted : try doing a speedtest early in the morning when you wake up. I just did another one at 7:15am and got 76.8Mb/s down.
when i get home it will be horrible no doubt.

Re: [Speed] Bethlehem slow internet at peak hours

Mon, 28 Jan 2013 18:38:27 EDT

steverweaver posted : i am only getting 5 mbps right now.. it is 6:40 pm

Re: [Speed] Bethlehem slow internet at peak hours

Mon, 28 Jan 2013 11:00:04 EDT

shawnyerkes posted : I'm having the same issue, and customer service scheduled a tech. But could see my levels were good. 25M late late (2-4AM ), but last evening it was 0.71M and drop packets everywhere.

Should I just cancel the tech? This is clearly not my equipment if it works off peak times.

Is there any status on RCN engineering or do we need to seek credits?

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 24 Jan 2013 17:46:22 EDT

steverweaver posted : this is so weird.. I just checked my speed on the xfinity speedtest website and i am getting 70mbps at 5:45 pm.. why is it that my speeds are high on that website, but not on speedtest.net or the rcn speedtest site?

Re: [Speed] Bethlehem slow internet at peak hours

Tue, 22 Jan 2013 16:54:19 EDT

steverweaver posted : its 4:50 pm, and I am only getting 20 mbps.. and its not a constant 20.. i can't even watch a youtube video or a netflix show without it stuttering, let alone do anything at the same time with a laptop, I got the 75mbps for a reason.

Re: [Speed] Bethlehem slow internet at peak hours

Mon, 21 Jan 2013 10:36:10 EDT

jackal2001 posted : Now I have an RCN tech coming out this Sat to check everything out because the person I spoke to on the phone wants them to check my hardware.

1/21/13
67Mb/down at 10:40AM.
37Mb/down at 3:00PM.

1/22
77Mb/down at 6:45AM
76Mb/down at 7:15AM
41Mb/down at 5:00pm

I canceled my tech appointment because it is obviously not my hardware inside the house that is the issue.

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 19 Jan 2013 18:05:04 EDT

jackal2001 posted : Still having the issue here. Nothing has changed.

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 17 Jan 2013 14:59:31 EDT

steverweaver posted : Hey Bryan, did you post that thread about whats going on yet? Still getting very low speeds, even off peak hours.. During peak hours, internet is unusable.

Re: [Speed] Bethlehem slow internet at peak hours

Tue, 15 Jan 2013 17:29:35 EDT

jackal2001 posted : Looks like it is time to call customer service and get a credit put on my bill for the month. I've done it before.

Re: [Speed] Bethlehem slow internet at peak hours

Mon, 14 Jan 2013 14:37:33 EDT

steverweaver posted : The speeds are still slow on the rcn speedtest site.. never get above 35 even during off peak hours

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 11 Jan 2013 16:16:17 EDT

jackal2001 posted : Doesn't look like anything is resolved yet. Still having speeds down under 20Mb/s to high 20Mb/s after 4pm.

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 11 Jan 2013 09:14:19 EDT

negativeduck posted : Yea I can explain that.. gonna post about it here in a little bit in it's own thread
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 10 Jan 2013 18:02:27 EDT

steverweaver posted : this is really weird.. I just did a speedtest at speedtest.net using a different server.. I used redbank nj and was able to get 70mbps but with 25ms ping.. at 6pm using the default one it is 5 ms ping but only get 14 mbps.. when i use the rcn speedtest i only get 19.. maybe there are some wires out or something.. I don't know

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 10 Jan 2013 17:31:31 EDT

steverweaver posted : its 530pm and i am getting 20 mbps on pa.speedtest.rcn.net and only getting 10 on speedtest.net.. i am still getting 10mbps upload though

Encoded Mac: 49d0d377ea40e184f40005785849cc5f93882f4c

Re: [Speed] Bethlehem slow internet at peak hours

Wed, 09 Jan 2013 12:30:26 EDT

steverweaver posted : It seems to be working a little better.. but i'm still only getting around 20 to 30 mbps and this is at noon.. I'll check later and see what i'm getting during the peek hours.. It seems the speed starts out slow for a while and then gets faster in 15 second intervals

Re: [Speed] Bethlehem slow internet at peak hours

Wed, 09 Jan 2013 04:06:46 EDT

negativeduck posted : Stever, Work was completed yesterday morning you should be in a much happier place.
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 04 Jan 2013 15:50:37 EDT

steverweaver posted : I have the exact same thing with the speeds as jackal.. just tested today and yesterday again.. with the exception.. sometime i have 2-3 mbps

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 03 Jan 2013 22:05:33 EDT

jackal2001 posted : Did a little testing today.
5:00pm speeds from 20 ranging up to 55 (heaving downloading)
5:45pm speeds went down to constant 20s (heavy downloading)
10:00pm, speed test shows mid 40s.

So it is all over the place. Nothing solid yet.

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 03 Jan 2013 18:46:00 EDT

steverweaver posted : Hey Bryan.. am I lumped in with jackal too? or is mine a different problem?

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 03 Jan 2013 13:23:45 EDT

negativeduck posted : Yea 9 times in 10 that's the case. In a few cases we've pulled here form threads and in your case there isn't a capacity bottle neck. IE you shouldn't be seeing a slow down at all. Yet you are your issue is likely the same thing that's affecting Zverina in their thread but I can't be 100% sure yet. We're still investigating this to prove it out.
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 03 Jan 2013 13:06:10 EDT

jackal2001 posted : OK thanks. I know a while back (a year or so ago) I was having the same type of speed issues. I think you said you "moved me", whatever that means.
I'll keep an eye on it tonight/tomorrow, etc.

Re: [Speed] Bethlehem slow internet at peak hours

Thu, 03 Jan 2013 12:52:14 EDT

negativeduck posted : Hey Jackal, Just so I can keep these organized here sometimes it's hard to follow when threads are joined and easy to miss. Wanted to make sure you know that I wasn't ignoring you. So your issue isn't the same As Mul's it's something else. But to be honest right now we're not entirely sure where the problem lies. I have a theory but nothing concrete and I had to get some second opinions on this. But 'm not ignoring you.
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Wed, 02 Jan 2013 13:29:16 EDT

steverweaver posted : Encoded Mac: 49d0d377ea40e184f40005785849cc5f93882f4c

Re: [Speed] Bethlehem slow internet at peak hours

Wed, 02 Jan 2013 09:16:47 EDT

negativeduck posted : stever, can you repost your encoded... the first one seems to be missing either the front or the back.
--
Bryan Laird
RCN Engineering

Re: [Speed] Bethlehem slow internet at peak hours

Tue, 01 Jan 2013 20:35:59 EDT

steverweaver posted : this is absolutely ridiculous.. I am getting 2 mbps and under right now at 830.. all i want to do is play a stinking video game and it is lagging all over the place.. this is unacceptable.

Re: [Speed] Bethlehem slow internet at peak hours

Mon, 31 Dec 2012 14:03:54 EDT

jackal2001 posted : For some reason this happens during the winter. Over the past few years it seems like internet speeds come to a crawl. I don't know why either.
I normally don't measure my speeds off the speedtests either as I think the burst speed throws it off. I pay for a giganews account and normally watch the speeds while downloading from their servers. Most of the time I'm in the mid 60s. Like you, I'm only seeing at most in the 20s now. All my signals are in the green per the speed test page.
For giggles I just ran speedtest.net and got 21Mbps down/9Mbps Up.

So it seems like all with all the area posts, the entire Lehigh Valley is having speed issues. What is going on RCN?

Re: [Speed] Bethlehem slow internet at peak hours

Sun, 30 Dec 2012 22:26:18 EDT

steverweaver posted : haha.. i was happy with rcn until now

Re: [Speed] Bethlehem slow internet at peak hours

Sun, 30 Dec 2012 18:49:17 EDT

steverweaver posted : they don't change at all.. they have been that way since the cable was run.. even when i had 75 mbps every day it was like that

Re: [Speed] Bethlehem slow internet at peak hours

Sun, 30 Dec 2012 03:07:26 EDT

alanisrox69 posted : Wow your power levels are pretty high, -12 to +12 is what RCN recommends (-6 to +6 is real world "good"), so +14 is really out of spec. Do you notice when your speed is faster/slower if those signal levels change at all?
--
CHECK YOUR FSLC TAXES!!!

Re: [Speed] Bethlehem slow internet at peak hours

Sun, 30 Dec 2012 02:05:45 EDT

steverweaver posted :

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 29 Dec 2012 23:40:35 EDT

alanisrox69 posted :

said by steverweaver:

But why is this happening now? It just started 2 weeks ago and I would think it would only effect it little by little.. I consistently got 75 Mbps every day.. Then all of a sudden.. I get 2-10.. Which is completely unusable

Are you sure your modem is locked onto 4 downstream channels? Did you try resetting it?
--
CHECK YOUR FSLC TAXES!!!

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 29 Dec 2012 14:53:12 EDT

steverweaver posted : But why is this happening now? It just started 2 weeks ago and I would think it would only effect it little by little.. I consistently got 75 Mbps every day.. Then all of a sudden.. I get 2-10.. Which is completely unusable

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 29 Dec 2012 01:24:52 EDT

alanisrox69 posted :

said by steverweaver:

Its now 1 am.. and i am now getting 38 mbps.. could this be that there are too many customers in my area? I thought this was fixed with docsis 3.0

Basically, yes. Even with D3.0, nodes can be oversold. The only D3.0 gives you is 4 downstream channels of bandwidth versus 1. But if there are 30 customers on each of the 4 channels all leeching at 20mbps, you're screwed.
--
CHECK YOUR FSLC TAXES!!!

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 29 Dec 2012 01:24:39 EDT

steverweaver posted : now it is 1:23 and i just got 67 mbps.. What could be causing this?

Re: [Speed] Bethlehem slow internet at peak hours

Sat, 29 Dec 2012 01:01:36 EDT

steverweaver posted : Its now 1 am.. and i am now getting 38 mbps.. could this be that there are too many customers in my area? I thought this was fixed with docsis 3.0

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 28 Dec 2012 23:09:32 EDT

steverweaver posted : I am getting slow speeds still now between 5 and 1130.. just did another test and it is at 14 mbps

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 28 Dec 2012 19:40:04 EDT

jackal2001 posted : Same issues here and I'm on 75Mbps as well and I'm also Freemansburg/Bethlehem.
Encoded Mac:

b9438ae60f312149e1df4155cbe32257c5fa39c6

Re: [Speed] Bethlehem slow internet at peak hours

Fri, 21 Dec 2012 22:12:38 EDT

steverweaver posted : and it is still happening every night.. right now it is at 17 mbps and it has been all night since 5.. it is 10:12.. will update at midnight