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Satellite > HughesNet Satellite > HNG4 Tech Support says my connection is good... Really?!?

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TexasRebel

join:2011-05-29
Edgewood, TX

HNG4 Tech Support says my connection is good... Really?!?

Click for full size
So here's a screenshot of my modem's system state code monitor.

These idiots must be the dumbest techs on the planet..

Is everyone else getting these kinds of system state codes??
to forum · permalink · 2012-12-19 15:02:17 ·

pvtpilot94
System
Premium
join:2001-11-23
Bucyrus, OH

Click for full size
Heres mine. Seems to be running fine though
--
HT1000 Beam 23
to forum · permalink · 2012-12-19 20:01:52 ·

janedeaux

join:2012-02-15
Yazoo City, MS

reply to TexasRebel
How do I find this info? The system control center just shows a green check mark by system state code info.

to forum · permalink · 2012-12-19 21:25:48 ·


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

reply to TexasRebel
You seem to be confusing state codes with error codes and/or diagnostic codes. Did you even bother to look those codes up on the definition list? State codes are historical, and mean nothing unless/until you get a red condtion that is not self correcting. Since there are no time stamps on the state codes, they're of little use until reset. When a trur error condition will not clear, state codes should reset with a modem restart. At that time they may (stress may) assist in troubleshooting. Otherwise it's just much ado about nothing

If it helps, think of them like your car doing self-diagnostics whenever it's running. You never see them unless you connect an analyzer. But when they detect an issue that exceeds parameters, they throw an error code. So don't sweat the state codes until they throw a red X

//Greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

to forum · permalink · 2012-12-24 13:51:40 ·

TexasRebel

join:2011-05-29
Edgewood, TX

Uhm.. Yes I was getting plenty of red X's on the uplink and downlink catagories in the diagnostics hourly page. During these red X's is when the Sytem State Codes would be produced.

Since the firmware upgrade to 2.1.1.35, the uplink and downlink errors have disappeared. Though, I'm still getting the red X's randomly throughout the day for DNS acceleration.

to forum · permalink · 2012-12-24 14:06:16 ·


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

The system state codes are only zeroized after each modem restart. As I said, there's no timestamp - so you don't have a clue which ones may have been recorded BEFORE the red X. Restart the modem. If the same red X occurs in the same category within the next two hours, you might have a case to apply some state code info. Otherwise, don't put so much stock in state codes

As far as the DNS acceleration, I can't help until I know if it's the (N) or the (I) category, and then I have to know which statistic actually triggered it. Click on the red X, and look for the word BAD. That's the stat that will have triggered that particular X.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

to forum · permalink · 2012-12-24 14:39:56 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
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·EarthLink

reply to TexasRebel

Click for full size
This Was taken just now
Click for full size
This was taken a month ago
I keep a pretty good eye on my diagnostics dialog and what you see in the second photo with the green check marks seems as if a very rare thing cause that was the only time i seen a green check mark on the downlink.
to forum · permalink · 2012-12-24 15:02:25 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
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·Dialup USA, Inc.
·EarthLink

reply to grohgreg

said by grohgreg:

The system state codes are only zeroized after each modem restart. As I said, there's no timestamp - so you don't have a clue which ones may have been recorded BEFORE the red X. Restart the modem. If the same red X occurs in the same category within the next two hours, you might have a case to apply some state code info. Otherwise, don't put so much stock in state codes

As far as the DNS acceleration, I can't help until I know if it's the (N) or the (I) category, and then I have to know which statistic actually triggered it. Click on the red X, and look for the word BAD. That's the stat that will have triggered that particular X.

//greg//

grohgreg, i'm constantly getting red X's no matter if its rainy weather here or at NOC base or if its really good weather.. No matter what time of day, week, or month they still appear every single time in just the downlink, I have tried multiple dozens of times reseting the modem, resetting everything else, turning off web accelerator, nothing.

And when i go to click on a X in one of the hour time frames it either shows "BAD" or "MARGINAL" plus all of the red X's show something different, what the heck does that mean??
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.
to forum · permalink · 2012-12-24 15:11:43 ·

TexasRebel

join:2011-05-29
Edgewood, TX

what software revision is your modem on??

2.1.1.34

or

2.1.1.35

to forum · permalink · 2012-12-24 15:41:05 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV

The latest 1, sorry but i'm a bit drunk tonite o_0

to forum · permalink · 2012-12-24 21:31:06 ·


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

reply to diablo1892
Mine is this way because of low signal level from my default assigned beam.. I see a higher level from an adjacent beam but so far can't seem to get Hughes to do anything about it. So start by checking your SQF
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

to forum · permalink · 2012-12-25 11:41:51 ·


C0RR0SIVE88

@direcway.com

I don't have this particular issue with a SQF of ~90. Diablo, what does it show the state codes that set the Red X? When you click the red X you should get something like this that shows why it marked the downlink as bad.

quote:
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval Mon Dec 24 22:00:00 2012 - Mon Dec 24 23:00:00 2012
Problem(s) Detected [*** - Triggering Statistic(s)] Association, LAN
Overall BAD
Association BAD
LAN BAD
---------------------------------------------------------------
Association Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Num Association Response Timeouts 26 BAD ***
Num Reassociations 2 BAD
Association State Codes:
21.1.5 [Associating with Data IPGW] occurred for 79 seconds
21.1.4 [Creating Data IPGW Pool] occurred for 36 seconds
21.2.1 [Creating Walled Garden IPGW Pool] occurred for 12 seconds
21.2.10 [Associated with Walled Garden IPGW due to Data IPGW Connection Failure] occurred for 2 seconds
21.2.2 [Associating with Walled Garden IPGW] occurred for 1 seconds
Association Outage Time : 3 %
---------------------------------------------------------------
FAP Diagnostic Statistics
---------------------------------------------------------------
FAP State Codes:
24.1.2 [FAP Info Not Available] occurred for 3600 seconds
FAP Outage Time: 100 %
---------------------------------------------------------------
LAN
---------------------------------------------------------------
Status BAD
LAN Link Status NOT OK BAD ***
to forum · permalink · 2012-12-25 12:40:01 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
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reply to TexasRebel
Guys I give up... This new Gen4 and Hughes is so damn frustrating, to much you should know.. Like i said somewhere else, its been giving red x's since the day we had Gen4 installed for the very first time.
I give up cause I feel like i'm running in circles like a chicken with its head cut off.

Anyway, here's the response from the last hour:
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval Tue Dec 25 17:00:14 2012 - Tue Dec 25 18:00:14 2012
Problem(s) Detected [*** - Triggering Statistic(s)] Downlink
Overall BAD
Downlink BAD
TCP Acceleration MARGINAL
---------------------------------------------------------------
Downlink Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Fragmentation Reassembly Errors 8793(1.83%) BAD ***
---------------------------------------------------------------
TCP Acceleration Diagnostic Statistics
---------------------------------------------------------------
Status MARGINAL
PEP Outage Time: 0 %
---------------------------------------------------------------
RTT Diagnostic Statistics
---------------------------------------------------------------
Status MARGINAL
LLRTT (in msec) for bb 3 1349 MARGINAL
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.

to forum · permalink · 2012-12-25 13:45:35 ·


C0RR0SIVE88

@direcway.com

Strange results, almost looks like your modem isn't recompiling the web accelerated packets properly... Have you tried going for a day or two with it disabled to see if things work normally? When was the last time you rebooted your modem with a full power cycle?

to forum · permalink · 2012-12-25 14:26:28 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
·HughesNet Satell..
·Dialup USA, Inc.
·EarthLink

said by diablo1892:

No matter what time of day, week, or month they still appear every single time in just the downlink, I have tried multiple dozens of times reseting the modem, resetting everything else, turning off web accelerator, nothing.


--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.
to forum · permalink · 2012-12-26 02:49:19 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
·HughesNet Satell..
·Dialup USA, Inc.
·EarthLink

reply to C0RR0SIVE88

Click for full size
Here's something corrosive, just now tried disabling it again and now getting much better outcome.. for some strange reason, not only is my downlink working again with accelerator disabled but my speed is really starting to perform really well too: »community.myhughesnet.com/hughes···97?rfm=1
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.
to forum · permalink · 2012-12-26 03:59:18 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV
Reviews:
·HughesNet Satell..
·Dialup USA, Inc.
·EarthLink

reply to C0RR0SIVE88

Click for full size
Getting a new state code: 11.1.4 - Downlink acquisition and/or FLL thread is not running

PS: web accelerator still disabled, heres good outcome from downlink for 5 minutes:

System Level Diagnostics
---------------------------------------------------------------
Monitoring interval Wed Dec 26 08:50:16 2012 - Wed Dec 26 08:55:16 2012
Common Problem(s) Detected NONE
Overall GOOD
Downlink MARGINAL
Uplink GOOD
Association GOOD
TCP Acceleration GOOD
DNS GOOD
Inroute Protection GOOD
FAP GOOD
Web Acceleration GOOD
LAN GOOD
---------------------------------------------------------------
Downlink Diagnostic Statistics
---------------------------------------------------------------
Status MARGINAL
SQF 93 GOOD
Over-the-Air Frequency 18320000 NOT AVAILABLE
Symbol Rate 25000000 NOT AVAILABLE
LNB Frequency 17350000 NOT AVAILABLE
Tuner Frequency 970000 NOT AVAILABLE
Outroute ID 0 NOT AVAILABLE
Beam ID 32 NOT AVAILABLE
Key Load Errors 0 GOOD
Miscellaneous Errors 0 GOOD
GSE Packets Received 1562849 NOT AVAILABLE
Supported GSE Packet Errors 0(0.00%) GOOD
Fragmentation Reassembly Success 66582 NOT AVAILABLE
Fragmentation Reassembly Errors 30(0.05%) MARGINAL
Modcod Requests Sent 0 NOT AVAILABLE
Modcod Request Failures 0(0.00%) GOOD
Outage Duration (sec) 0(0.00%) GOOD
---------------------------------------------------------------
Uplink Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Stream ACKs 2081 NOT AVAILABLE
Stream NAKs 0(0.00%) GOOD
Outage Frames 3 NOT AVAILABLE
Outage Duration (sec) 0(0.00%) GOOD
Packets Sent 857 NOT AVAILABLE
Bytes Sent 101159 NOT AVAILABLE
Uplink State Codes:
---------------------------------------------------------------
Association Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Association status UP GOOD
Num CMM Timeouts 0 GOOD
Num Keep Alive Timeouts 0 GOOD
Num Association Response Timeouts 0 GOOD
Num Reassociations 0 GOOD
Num Association Rejects 0 GOOD
Association Outage Time : 0 %
---------------------------------------------------------------
TCP Acceleration Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
IPGW error detected NO NOT AVAILABLE
Backbone status UP GOOD
Flow control in effect NO NOT AVAILABLE
Tx SACKs 0(0.00%) GOOD
Rx SACKs 0(0.00%) GOOD
RSTs received 0 GOOD
RSTs transmitted 0 GOOD
Zero window rcvd 0(0%) GOOD
Zero window txed 0(0%) GOOD
TCP messages retxed 0(0.00%) NOT AVAILABLE
PEP Outage Time: 0 %
---------------------------------------------------------------
RTT Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
LLRTT (in msec) for bb 3 1050 GOOD
---------------------------------------------------------------
DNS Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Timedout DNS queries 0(0%) GOOD
Invalid DNS queries 0(0%) GOOD
Invalid response rcvd 0(0%) GOOD
---------------------------------------------------------------
Inroute Protection Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Suspected Virus Packets Dropped 0 GOOD
---------------------------------------------------------------
FAP Diagnostic Statistics
---------------------------------------------------------------
FAP status GOOD
FAP in effect NO NOT AVAILABLE
Aggregated Bucket Remaining 26600 NOT AVAILABLE
Cos1 Bucket Remaining 36387 NOT AVAILABLE
Cos2 Bucket Remaining 0 NOT AVAILABLE
Cos3 Bucket Remaining 19999 NOT AVAILABLE
Cos4 Bucket Remaining 10214 NOT AVAILABLE
Cos5 Bucket Remaining 0 NOT AVAILABLE
Minimum Allowance Remaining 10214 GOOD
FAP Outage Time: 0 %
---------------------------------------------------------------
Web Acceleration[N] Diagnostic Statistics
---------------------------------------------------------------
Status GOOD
Mbx Rx Err 0 GOOD
Mbx Tx Err 0 GOOD
Mbx Socket Err 0 GOOD
---------------------------------------------------------------
LAN
---------------------------------------------------------------
Status GOOD
LAN Link Status OK GOOD
LAN Q allocation errors 0 GOOD

Here is what I am getting as of now:
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval Wed Dec 26 09:05:16 2012 - Wed Dec 26 09:10:16 2012
Problem(s) Detected [*** - Triggering Statistic(s)] Downlink
Overall BAD
Downlink BAD
Uplink BAD
Association MARGINAL
TCP Acceleration BAD
---------------------------------------------------------------
Downlink Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Fragmentation Reassembly Errors 365(1.06%) BAD ***
Outage Duration (sec) 24(8.11%) BAD ***
Downlink State Codes:
11.1.4 [Downlink acquisition and/or FLL thread is not running] occurred for 24 seconds
---------------------------------------------------------------
Uplink Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Stream NAKs 102(1.85%) MARGINAL
Outage Duration (sec) 36(11.92%) BAD
Uplink State Codes:
12.2.2 [FLL is not locked] occurred for 23 seconds
12.3.2 [Invalid timing packet information] occurred for 5 seconds
12.3.3 [Clock synchronization error] occurred for 1 seconds
12.3.4 [Timing adjustment needed] occurred for 1 seconds
12.6.2 [No bandwidth allocation information available] occurred for 3 seconds
---------------------------------------------------------------
Association Diagnostic Statistics
---------------------------------------------------------------
Status MARGINAL
Num Keep Alive Timeouts 1 MARGINAL
Association Outage Time : 0 %
---------------------------------------------------------------
TCP Acceleration Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Rx SACKs 21(3.24%) BAD
PEP Outage Time: 0 %
---------------------------------------------------------------
RTT Diagnostic Statistics
---------------------------------------------------------------

AGAIN: Web accelerator is still disabled
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.
to forum · permalink · 2012-12-26 04:16:50 ·


C0RR0SIVE88

@direcway.com

11.1.4 is related to too many TCP connections being active at one time, it's a known issue... Usually a reboot while you are getting that error clears it up with .34 and .35 software packages.... They are still working on a fix for it.

to forum · permalink · 2012-12-26 07:59:53 ·


diablo1892
Say hello to my little friend

join:2011-04-21
Friendly, WV

Then disabling the accelerator is only a test, a test that shows that its on Hughes end.. I knew this whole time(:

BTW: i'm not getting that state code no more., only getting 30.2.2 now.

to forum · permalink · 2012-12-26 08:01:47 ·


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

said by diablo1892:

Then disabling the accelerator is only a test, a test that shows that its on Hughes end.. I knew this whole time(:

BTW: i'm not getting that state code no more., only getting 30.2.2 now.

Not in my case. Whether or not I have WebAccel enabled/disabled makes no difference to the red Xs in the Downlink category. Either way, it's still "fragmentation reassembly errors". Might want to watch yours for a while longer before you come to a firm conclusion. I say this because I don't recall you mentioning red Xs under Web Acceleration (N). Wouldn't surprise me if Tech Support gloms onto that little detail.

State Code 30.2.2 by the way, only keeps track of how many times and for how many cumulative seconds you had Web Acceleration disabled.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012
to forum · permalink · 2012-12-26 16:58:19 ·
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