reply to crazyk4952
Re: [Voip.ms] unable to log into the customer portal
said by crazyk4952:The issue tracker also notes:
As far as the one way audio issue, voip.ms was having an issue with one of their Canadian inbound providers. They claim the problem was resolved on the 17th, but I wonder if it is related to that.
I'm sure that they are jumping on this.
Update Dec. 17, 2012, 14:38 EST
The carrier of the Toronto area numbers has requested a deep root cause analysis of the switch vendor whose hardware had an issue today. This investigation of the hardware done by the vendor could take some days. We will update the information as soon as it is received. The carrier of these numbers is treating this issue with the utmost importance, in order to avoid any future disruptions. We sincerely apologize again for any inconvenience caused by the event today.
2 days ago is not jumping on it in my world. They are treating this with the utmost importance to prevent future disruptions. Well, lets fix the current one first, then we can talk about future ones.
It could merely be coincidence, but I suspect not, the increase of postings with the issues I describe.
That being said, I am digging down into my own gear to see if I have a problem somewhere. However, I cannot find one. All my applications are running smoothly. Pings, tracerts, dns servers, everything all appear working. On the hardware side, I see no issues, spikes, delays, etc.
The issue experienced by ISP Telecom CLEC was indeed a coincidence and is not related with the recent issues experienced by users on the Toronto server.
The data center is having issues with the quality of the bandwidth and we are moving away. There's really not much more to it than that. All customers will receive an email detailing the situation and steps taken to resolve the issue with the Toronto data center. Meanwhile, I would suggest using a different POP.
Regarding the portal, it was unavailable for about 20 minutes, and is not related with Toronto at all and in no away affected the voice servers.
Martin - VoIP.ms