not sure it will go anywhere. The loan (refinancing) could be considered an optional choice he made. Part of that process would be checking your own credit. I dunno. I trust Comcast about as far as I can throw a multibillion dollar corporation
And I DID get a receipt when we returned their modem and went customer-owned.
A company is lawfully responsible for messing up your credit if done so in error. He stands a good chance of winning if he kept ample documentation and took action to try and correct the problem.
Are you saying he should put his life on hold indefinitely until Comcast came to their senses? He'd be an old man or dead by then. Comcast is lucky he isn't suing for exponentially more as a result of the falsely reported debt and damage done to his credit.