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exocet_cm
Free at last, free at last
Premium
join:2003-03-23
New Orleans, LA
kudos:3

1 recommendation

reply to buddahbless

Re: Similar issue

said by buddahbless:

This is the way it should be done, companies should voluntarily bend over backwards when they make a mistake. Comcast should have contacted Citi ( which we know they can do) and solved the issues for this gentleman, and if Citi does not budge comcast should eat the $26k difference.

I agree buddahbless See Profile.

This type of "going out of the way" to correct issues should be the norm when somebody makes a mistake. The press, lawyers, courts, shouldn't have to get involved unless there is gross negligence and an unwillingness to help. Getting those parties involved should never happen though because the company should correct the issue before hand.

People don't care about people anymore. This is why we have so many "people problems" in numerous areas.
--
"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com

moonpuppy

join:2000-08-21
Glen Burnie, MD

said by exocet_cm:

People don't care about people anymore. This is why we have so many "people problems" in numerous areas.

And why should Comcast care? They don't and never will until the repercussions as greater than the savings they have by not providing the customer service they should.

I would love to hear Comcast's excuse for this. It would probably be along the lines of, "We understand why the customer is upset and we sympathize with him. That being said, we should not be held responsible for credit issues. We will work with the customer to clear up any misunderstanding." Translation; "We hope he forgets this happened and we will do our best not to lift a finger."

In my opinion, the $26,000 extra this customer had to pay for a bad report on his credit rating and the other fees Comcast imposed should be just the beginning. Punitive damages should also be awarded since somewhere along the line, a CSR lied about any fixes they did or should have done. If I were a judge hearing this case, I would love to hear from the CSRs involved about how their managers told them to BS the customer as a matter of policy.

amungus
Premium
join:2004-11-26
America
Reviews:
·Cox HSI
·KCH Cable
reply to exocet_cm

I think this sums it up. If anyone gave half a damn about their fellow human, instead of shirking responsibility, or only caring about their own interest, or --"insert excuse here"-- this would probably have been resolved with ease. Instead, it's probably a case of people who feel powerless against the machine that Comcast imposes ("I can't fix this, my computer says so..."). If there was even a tiny bit of effort, somebody in the system could have probably had this over with in about 5 minutes.

Not that I'm much more in favor of having this go to court, but messing with his credit is overboard for a cheap modem. Kind of insane that they can mess with your credit in the first place. It's cable service. If a person doesn't pay up, they should just cut service, and be done with it. If equipment isn't returned they should take it to small claims court if it needs to go that far.



Aozora

join:2008-11-28
Reviews:
·Comcast

said by amungus:

I think this sums it up. If anyone gave half a damn about their fellow human, instead of shirking responsibility, or only caring about their own interest, or --"insert excuse here"-- this would probably have been resolved with ease. Instead, it's probably a case of people who feel powerless against the machine that Comcast imposes ("I can't fix this, my computer says so..."). If there was even a tiny bit of effort, somebody in the system could have probably had this over with in about 5 minutes.

Not that I'm much more in favor of having this go to court, but messing with his credit is overboard for a cheap modem. Kind of insane that they can mess with your credit in the first place. It's cable service. If a person doesn't pay up, they should just cut service, and be done with it. If equipment isn't returned they should take it to small claims court if it needs to go that far.

These go to courts because companies are not willing to resolve matters easily. Freaking Comcast only paid about 80% of damages when they acknowledge they were at fault they didn't want to pay me cash but I didn't want to go fight for the other 20% and lose time. They wanted to give me services, credits, and all this crap. However the general people bend over providing their social security for everything. My card says not to give this out like candy, but people willingly give it out to anyone or anything and ask questions regarding the manner that it will be used. Then they wonder why there is so much identify fraud cases when the social is thrown around. People need to be more informed and stop being so lazy. If we stop bending over so much then perhaps companies will change their tune and bring back some customer service.

Also the fact that they discriminate for anyone not wanting to provide it as well as put barriers makes it a pain in the ass for people to not provide it. You don't want to provide it? Pay up more, can't place an order for service online, etc.