reply to exocet_cm
Re: Similar issue
said by exocet_cm:And why should Comcast care? They don't and never will until the repercussions as greater than the savings they have by not providing the customer service they should.
People don't care about people anymore. This is why we have so many "people problems" in numerous areas.
I would love to hear Comcast's excuse for this. It would probably be along the lines of, "We understand why the customer is upset and we sympathize with him. That being said, we should not be held responsible for credit issues. We will work with the customer to clear up any misunderstanding." Translation; "We hope he forgets this happened and we will do our best not to lift a finger."
In my opinion, the $26,000 extra this customer had to pay for a bad report on his credit rating and the other fees Comcast imposed should be just the beginning. Punitive damages should also be awarded since somewhere along the line, a CSR lied about any fixes they did or should have done. If I were a judge hearing this case, I would love to hear from the CSRs involved about how their managers told them to BS the customer as a matter of policy.