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GrantC

join:2012-12-13
reply to Irish Shark

Re: CenturyLink DSL in Oregon - frequent disconnects

Been dropping constantly all morning...I've powered down several times to no avail. Here's the latest:

LCP State: up
IPCP State: up
Authentication Failures: 0
Session Time: 0hr 8min 11sec
Packets Sent: 14818
Packets Received: 14222

Broadband Status
VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3072 / 640 Kbps
Number of Retrains: 21
Number of Retrains Elapsed Time: 2 Hours 11 Mins 31 Secs
ATM QoS class: UBR
Near End CRC Errors (I/F) : 83/0
Far End CRC Errors (I/F) : 0/0
Near End CRC(Within last 30 mins)(I/F) : 6/0
Far End CRC(Within last 30 mins)(I/F) : 0/0
Near End RS FEC (I/F) : 66300/0
Far End RS FEC (I/F) : 30/0
Near End FEC(Within last 30 mins)(I/F) : 1632/0
Far End FEC(Within last 30 mins)(I/F) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 12/7
Attenuation (Downstream/Upstream): 44/28


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
If you had rain/wetness during the drops, I think it is time for CL to step up and see what is going on. A bad MODEM can exhibit your symptoms.

Do you have another MODEM to troubleshoot with? The M1000 does cause this type of behavior. They are susceptible to noise on the line more than other MODEMs.

Have you checked your NID for water intrusion? Have you tried connecting at the NID and see what results you get?

If you get no joy, it is time to call CL. There is only so much that you can do.
--
"You can observe a lot by watching". Yogi Berra

GrantC

join:2012-12-13

1 edit
said by Irish Shark:

Do you have another MODEM to troubleshoot with? The M1000 does cause this type of behavior. They are susceptible to noise on the line more than other MODEMs.

No, unfortunately I don't. If I were to buy a new modem, what brand/model would you suggest?

Have you checked your NID for water intrusion? Have you tried connecting at the NID and see what results you get?

The box appears to be dry; there is a DSL splitter in the box - is there an easy way to connect directly?

If you get no joy, it is time to call CL. There is only so much that you can do.

Any tips on how to get past their front-line screeners that take up so much time?


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:5
Send a detailed email to: talktous@centurylink.com
Reference this thread and tell them your username. Include your account number, DSL telephone number, and contact info.
You need a tech to check your line from the DSLAM to the NID for water intrusion and corroded connection points.

First, I would connect the modem to the test jack at the NID and see if the problem continues. If it goes away, the problem is in your wiring. If it continues, the problem is further up the line.

GrantC

join:2012-12-13
said by billaustin:

First, I would connect the modem to the test jack at the NID and see if the problem continues. If it goes away, the problem is in your wiring. If it continues, the problem is further up the line.

Can't figure out how to do that - there is a DSL splitter in the NID. Can I use one of the other test jacks?

Since they haven't responded to the first email (read the OP), I finally broke down and went through their customer disservice line yesterday. After 45 minutes of things like making sure the modem was plugged in and using a different ethernet cable (I wish I were kidding), they agreed to send out a tech. Unfortunately he won't be here until the day after Christmas...