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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76
reply to caa100

Re: [VA] Frequent, Short Disruptions in Connectivity

I'm not seeing any obvious problems from this end. Have you done any troubleshooting on your end yet?


caa100

join:2004-04-02
Annandale, VA

I've checked the logs on the router and modem.

I've rebooted both.

I've gone through automated troubleshooting with cox several times. It always says "The signal on your modem didn't come back right. I'm going to reset it." After resetting the modem, it tells me all is fine.

I've spoken with a cox support representative twice. Same thing happens: at first, they said they cannot get to my modem. Then, they tried a few things, eventually say the reached it "through a different system" and it has no errors.

The suggestion is always that it must be a problem with my router.

Super frustrated!

My modem is relatively new. If I gave you my MAC address, would you be able to check anything else?



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

I already have the MAC, that's how I was able to check. We may need to have somebody come out and take a look.


caa100

join:2004-04-02
Annandale, VA

I called in again. Got another support rep, who was concerned about T3's and possible power level adjustment flags. They set up an appointment for me for tomorrow.