|reply to CoxTech1 |
Re: [VA] Frequent, Short Disruptions in Connectivity
I've checked the logs on the router and modem.
I've rebooted both.
I've gone through automated troubleshooting with cox several times. It always says "The signal on your modem didn't come back right. I'm going to reset it." After resetting the modem, it tells me all is fine.
I've spoken with a cox support representative twice. Same thing happens: at first, they said they cannot get to my modem. Then, they tried a few things, eventually say the reached it "through a different system" and it has no errors.
The suggestion is always that it must be a problem with my router.
My modem is relatively new. If I gave you my MAC address, would you be able to check anything else?