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rudun

join:2012-12-20
Babylon, NY

[speed/latency] Verizon High Speed Internet 15MBPS extremly slow

HI All,

I have Verizon High Speed Internet up to 15MBPS was working fine until about seven days ago. We started getting slow service and speed tests are reporting download speeds of 0.5 to 1.5mbps.
I have talked to numerous people in the call center and we have had two techs visit the home. The first one tested the line it was clean and gave us a newer modem. He told us it was probably a bad router in the CO. He was put on hold on Sunday for over an hour before he went to his next job. He called back later and said his boss directly requested us to be switched off that router. After 24 hours, I had no response so called again, so this time they sent another tech last night and he repeated the same process. However this time the person he was talking to in support said that 15mbps is not there best service and temporarily lowered us to 10mbps for 24 hours to see if it makes a difference. It seemed to help but speed tests are showing that we are not getting the correct speed, even though our modem status does.

I have provided some recent test results. I am hoping someone else may have encountered this problem.

Some recent test results.
»/testhistory/1852107/29f87

Thanks RK


rudun

join:2012-12-20
Babylon, NY

Re: [speed/latency] Verizon High Speed Internet 15MBPS extremly

More data ...
Broadband Parameter Status
VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 11767 Kbps
Upstream Speed: 1059 Kbps
Retrains: 0
Retrain Timer: 1 Days, 0H:27M:19S
ATM QoS class: UBR
Near End CRC Errors Interleave: 0
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 0
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 0
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 132
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 0
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 15 dB
SNR Upstream : 9 dB
Attenuation Downstream : 18 dB
Attenuation Upstream : 6 dB
Power Downstream 8.5 dBm
Power Upstream 12.3 dBm



DWD

@verizon.net

One thing you will need to ask Verizon to test is the Relative Capacity of the Downstream. Basically, this shows how much traffic is on your hub.

I've been having major issues with Verizon, on a 7mbps download speed, but only getting inconsistent speeds from .05 to 3mbps.

Had a tech out today and he had my Relative Capacity Downstream was 88%. Meaning it was very heavy, especially for 10am. He said it should have been around 40-50%. However, did say that Verizon keeps adding new customers and throwing them into slots on the hub and it impacts EVERYONE that is on that hub's download speeds.

Doesn't Charter offer service in your area?



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1
reply to rudun

that doesn't look too bad for 10Mbps, however your upstream snr is rather low, especially for the distance (calculated from downstream attenuation*250 to get approx feet)and this might be what is causing the issues. i would say to do the usual wiring check, or get a tech out to do a line capacity test, specifically for upstream.


rudun

join:2012-12-20
Babylon, NY
reply to rudun

Well the techs have all told me the line is beautiful. That capacity doesn't seem to be an issue. Once i think i just lucked out, that it was a router issue on the CO side, and somehow a level 3 took my call and fixed it within 12hours. I don't know why i feel this is the same issue and have no idea why. I just wish they were more transparent. I have been trying hard to assist them in trouble shooting but its been difficult as they don't seem to take your word for it. Just trying to figure this out.



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

i honestly don't even bother with lower departments for much anymore, they've become useless.

i would suggest using this number to get to some not-robot-humans:

1-866-376-3216 [verizon presidential appeals department]

just enter 0 for extension if needed, and it will put you on for the next person.


rudun

join:2012-12-20
Babylon, NY
reply to rudun

Thanks, I called presidential appeals. He checked that they had provisioned us correctly for 15 and we were capable. Also noted that the first techs request to move frames at the central office was closed and not completed so he opened a new ticket to do that. I have not yet heard from the NOC as to when that will happen but he said i should receive that call sometime today, but at least i have an extension to call back this time.


dchiches

join:2013-01-11
Babylon, NY
reply to rudun

I Have same DSL Speed and live in the Babylon area and have the same DSL slow down you are having. My speeds are ranging from 1 Mbps - 1.5 Mbps. Been on with Verizon support for over a week and nothing has fixed the issue. The sent a new Modem, Tech came to the house, same slow speeds. My issue started some time late December 2012.

Has you issue been resolved?
please let me know as my next steps is to show Verizon all of these post with people having the same issue in the area.


rudun

join:2012-12-20
Babylon, NY

Sorry for just noticing your reply. Same thing still going, have called presidential appeals and yet the CO says nothing is wrong. I'm still trying don't want to bite the cablevision bullet


rudun

join:2012-12-20
Babylon, NY
reply to rudun

1 * * *
2 ip-66-33-203-3.dreamhost.com (66.33.203.3) 0.303 ms 0.304 ms 0.292 ms
3 vl204.mag01.lax01.atlas.cogentco.com (38.122.20.217) 1.243 ms 1.236 ms 1.224 ms
4 te0-0-0-6.ccr21.lax01.atlas.cogentco.com (154.54.28.141) 1.211 ms 1.201 ms 1.188 ms
5 te0-6-0-0.ccr21.lax05.atlas.cogentco.com (154.54.6.190) 1.418 ms te0-1-0-4.ccr21.lax05.atlas.cogentco.com (154.54.3.142) 1.635 ms te0-6-0-2.ccr21.lax05.atlas.cogentco.com (154.54.88.185) 1.627 ms
6 uunet.lax05.atlas.cogentco.com (154.54.13.86) 1.125 ms 1.206 ms 1.414 ms
7 0.ge-1-2-0.LAX01-BB-RTR2.verizon-gni.net (152.63.112.6) 81.111 ms 80.141 ms 80.130 ms
8 P1-0-0-0.NYCMNY-LCR-21.verizon-gni.net (130.81.151.229) 75.824 ms 75.831 ms 75.808 ms
9 P1-0.NYCMNY-GRCYNYGC-ERXG03.verizon-gni.net (130.81.45.31) 75.277 ms 75.788 ms 75.690 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Think there is an issue there



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

that reverse traceroute tells me one thing, hop 9, erxg03, juniper router. these are known to be very problematic.

tim_k, feel free to chime in here, i think a router switch is needed.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
reply to rudun

Make sure when you use the Looking Glass servers that you set up the Trace to use ICMP data, not UDP. That way your router will actually respond back so you can see the complete trace itself.

Also note that the Juniper ERX is required for the higher speeds. Verizon pushes anyone who is moved above 3Mbps onto them even though the Redbacks could technically support a higher speed with little issue. You just won't be able to put as many customers onto them.


rudun

join:2012-12-20
Babylon, NY
reply to rudun

Issue is still going on extremely slow, keep being told nothing is happening trace route shows signifigant loss on their erx router.

HOST: RT.NYC.US Loss% Snt Last Avg Best Wrst StDev
1. ae10-10.RT.ACT.FKT.DE.retn.n 0.0% 10 93.3 95.1 91.5 120.2 8.8
2. edge3.frf1.frankfurt.level3. 0.0% 10 90.0 101.5 90.0 122.2 11.8
3. vlan80.csw3.Frankfurt1.Level 0.0% 10 181.4 186.4 181.3 211.6 9.5
4. ae-81-81.ebr1.Frankfurt1.Lev 0.0% 10 178.5 182.1 178.4 192.9 5.5
5. ae-45-45.ebr2.Paris1.Level3. 0.0% 10 179.8 182.4 179.8 193.1 4.1
6. ae-43-43.ebr2.Washington1.Le 0.0% 10 180.7 185.0 178.7 213.7 11.7
7. ae-5-5.ebr2.Washington12.Lev 0.0% 10 179.7 187.2 179.6 218.4 11.7
8. ae-202-3602.edge1.Washington 0.0% 10 189.7 182.7 180.2 189.7 3.0
9. mci-level3.washingtondc12.le 0.0% 10 179.2 183.2 179.2 198.9 6.7
10. 0.xe-8-0-0.RES-BB-RTR2.veriz 0.0% 10 183.8 192.5 183.8 246.1 19.5
11. B200.NYCMNY-LCR-21.verizon-g 0.0% 10 182.5 182.7 179.5 189.5 2.8
12. P1-0.NYCMNY-GRCYNYGC-ERXG03. 10.0% 10 179.5 182.5 179.5 195.6 5.0
13. pool-71-190-100-249.nycmny.e 20.0% 10 200.7 209.8 200.5 233.3 11.5

transceiver stats:
VPI: 0
VCI: 35
Broadband Mode Setting: ADSL2+
Broadband Negotiated Mode: ADSL2+
Connection Status: CONNECTED
Downstream Speed: 17647 Kbps
Upstream Speed: 1034 Kbps
Retrains: 4
Retrain Timer: 2 Days, 17H:41M:56S
ATM QoS class: UBR
Near End CRC Errors Interleave: 1834
Near End CRC Errors Fastpath : N/A
Far End CRC Errors Interleave : 23
Far End CRC Errors Fastpath : N/A
30 Minute Near End CRC Interleave : 20
30 Minute Near End CRC Fastpath : N/A
30 Minute Far End CRC Interleave : 0
30 Minute Far End CRC Fastpath : N/A
Near End RS FEC Interleave : 0
Near End RS FEC Fastpath : N/A
Far End RS FEC Interleave : 0
Far End RS FEC Fastpath : N/A
30 Minute Near End FEC Interleave : 2266
30 Minute Near End FEC Fastpath : N/A
30 Minute Far End FEC Interleave : 132
30 Minute Far End FEC Fastpath : N/A
30 Minute Discarded Packets Downstream : 0
30 Minute Discarded Packets Upstream : 0
SNR Downstream : 16 dB
SNR Upstream : 9 dB
Attenuation Downstream : 16 dB
Attenuation Upstream : 6 dB
Power Downstream 18.1 dBm
Power Upstream 12.3 dBm



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

i would suggest pming tim_k See Profile with your dsl line number, and telling him you have a congestion issue.



tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:36
reply to rudun

Once you get to the 2nd hop, you're already past our network, but if I moved you to a different edge router it might take a different path. I'm off until Monday.


rudun

join:2012-12-20
Babylon, NY
reply to rudun

The DSL Network center in Rhode Island just called and left a message. They are trying something and know that the central office in Babylon is having an issue since the storm. They're are several costumers in this area having a similar issue and he told me they are looking into why now.