|reply to koitsu |
Re: What to do about 11 weeks of node/network problems?
Yes, the system is called scout monitor and shows the history and real time data for each STB & modem for every customer. The other system, which I like better, is called Watch Tower. Much more detailed analysis of the relationship between the customer's equipment & the CMTS/Narrowcast. Other nice thing about watch tower is that techs can submit notes when they troubleshoot that node and those notes are visible to anyone troubleshooting your node in the future. Other field tool the techs can use to monitor the signal from your node is Pathtrack which shows a virtual representation of the return signal so they can see a quick visual of noise, carrier problems, etc and take snapshots of any problems at any interval. They can also call in to the headend and have them turn up the return sweep. The techs sweep that node segment and can determine issues. Many, many tools out there, but, all the tools can do is tell the tech there is a problem, not how, where, or why.