davidgGood Bye My FriendPremium,MVM
|reply to UverseTech |
Re: NEWS: AT&T Plans Slew of U-Verse Updates in 2013
said by UverseTech:then they should speed up access to the centers. I've dealt with them for 20 years now, and having a tech sitting at my shop or tower for an hour or more just waiting on a tester or someone in the CO to pick up. Same way when we as a customer call in, except now that damn auto tester goes round and round before you can get a live person.
It's all about time to the techs not cost savings. ATT knows nothing of cost savings, they are driven by pure efficiency metrics.
Lack of Preparation on YOUR Part does NOT Constitute an Emergency on Mine!
Speeding up access would have been wonderful, except in late June this year, not sure if it is still in place, the Uverse techs had to call in to a help line for all IR (no sync or various things) tickets. This IR help desk was comprised of non-technical contractors at the beginning, and they had to bless all trouble tickets.
When I would call in for a FTTP ticket for things like no GPON or BPON installed at premise they would have me attempt to run a selt termination test. I would respond with what side of the fiber should I put my VDSL tester on, they would take a few minutes and belive it or not most would give me an answer. After I finished laughing, I would just hang up. This test is for determining approx where the copper cable was shorted. After my first brush with the kindergarten helpdesk I decided to never put in a ticket and just call my IR friends direct, or kick the FTTP jobs with nothing at the premise.