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rudun

join:2012-12-20
Babylon, NY
reply to rudun

Re: [speed/latency] Verizon High Speed Internet 15MBPS extremly

Well the techs have all told me the line is beautiful. That capacity doesn't seem to be an issue. Once i think i just lucked out, that it was a router issue on the CO side, and somehow a level 3 took my call and fixed it within 12hours. I don't know why i feel this is the same issue and have no idea why. I just wish they were more transparent. I have been trying hard to assist them in trouble shooting but its been difficult as they don't seem to take your word for it. Just trying to figure this out.



Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

i honestly don't even bother with lower departments for much anymore, they've become useless.

i would suggest using this number to get to some not-robot-humans:

1-866-376-3216 [verizon presidential appeals department]

just enter 0 for extension if needed, and it will put you on for the next person.