dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2
share rss forum feed


billaustin
they call me Mr. Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:3
reply to GrantC

Re: CenturyLink DSL in Oregon - frequent disconnects

Send a detailed email to: talktous@centurylink.com
Reference this thread and tell them your username. Include your account number, DSL telephone number, and contact info.
You need a tech to check your line from the DSLAM to the NID for water intrusion and corroded connection points.

First, I would connect the modem to the test jack at the NID and see if the problem continues. If it goes away, the problem is in your wiring. If it continues, the problem is further up the line.


GrantC

join:2012-12-13

said by billaustin:

First, I would connect the modem to the test jack at the NID and see if the problem continues. If it goes away, the problem is in your wiring. If it continues, the problem is further up the line.

Can't figure out how to do that - there is a DSL splitter in the NID. Can I use one of the other test jacks?

Since they haven't responded to the first email (read the OP), I finally broke down and went through their customer disservice line yesterday. After 45 minutes of things like making sure the modem was plugged in and using a different ethernet cable (I wish I were kidding), they agreed to send out a tech. Unfortunately he won't be here until the day after Christmas...