| wild blue Wild Blue is the worst service that i ever have had. If you try to call customer service you are put on hold 45 minutes and it is a 9 to 5 service no weekend service! I canceled my service after my contract ran out,sent back the equipment and they are still trying to bill my credit card. I think a class action lawsuit is in order. |
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Tinque
join:2013-02-25
Sebastopol, CA | I am ready to get involved in a class action lawsuit. I am so angry with this company ! |
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Tinque
join:2013-02-25
Sebastopol, CA | reply to loggerhead10
I am really angry with this company. As I am typing now I have been on hold, for over an hour , for the 4th time. The tech that came and installed this service (which DOES NOT WORK where I live ) , actually SIGNED MY NAME himself on the contract. I am ready to sue ! |
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| reply to Tinque
Concur with all of the negative findings with EXede. my frustration is astronomic. install was adequate and on time. after that it was all downhill. had connectivity at .5Mpbs for six days. called tech and customer sppt 11 times. was hung up and given the dial tone three times, waited more than 3 hours 5 times, got a support contact remaining efforts. was told to reboot and that it was probably my gear and especially router issue. was told i needed a Netgear router, so purchased one in lieu of my Airport Xtreme. found i could get no connecitivity with the Netgear and then was able to get connected with the apple product. have had zero to .45 Mbps for two weeks now, with two hours of spiked speed to 5Mbps. they sent installer out again this morning to 'correct the dish' and he said 'good luck'! i am about to suspend my service with a letter explanation and pray they just go away without a credit report ding. unreal. have not received service believed i was paying for; unable to reach customer or tech sppt, and i am unwilling to pay for such. good luck to you all. |
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| reply to Tinque
agreed if anyone can help us figure out how to get out of this contract or take legal action please let me know. I have never been so upset about a service before. they are rude and disrespectful and refuse to cancel our services without a fee and we haven't even had their services for a week |
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