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odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to caa100

Re: [VA] Frequent, Short Disruptions in Connectivity

Do you have a SB6141 or a Netgear CG3000?

Can you PM your modem MAC to me?


caa100

join:2004-04-02
Annandale, VA

I've got a Motorola, but there is a tech here who's got a Netgear plugged in right now. I'll wait until they're done to PM you.


caa100

join:2004-04-02
Annandale, VA

Tech is gone, but i've still got a 4-8 second disruption every 13 minutes or so. (My Motorola SB6141 is back online.)

Tech did not trust Net Uptime Monitor, so I've switched to simply pinging Google.

About every 13 minutes, I'll get a "request timed out" followed by a ping that takes around 2800ms. (According to MS, a timeout is 4 secs, so this is my same 6-second disruption.)


caa100

join:2004-04-02
Annandale, VA

If anyone has advice on how to talk to Cox about this, I'd like to hear it.

Their position is that my line is clean, my latency is good, and my speed tests are good.

Indeed, if you run a ping for half an hour, as they did to prove this, the averages look good. But 2-3 times during that period, there will be a timeout or two, followed by a ping of extremely high latency -- adding up to 4-8 seconds.

That wont show up in the average, but its enough to cause a game server to disconnect or a web page not to load. And it happens about 4 times per hour.