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blu87
join:2004-03-23
united state | reply to blu87
Re: Signal problem again, I think Thanks for the help.
So the tech has been here, fixed the problem and thensome. He tested every connector that he could find. He said that the outside connectors (the ones in that little box attached to the house) were bad so he replaced them. He also removed the amplifier and said I didn't need it anymore. He said something about how Comcast has been doing upgrades and has amplified things on their end, so I no longer needed the amplifier, especially since a connector was bad and was causing the problem anyway. I thought that was slightly odd, because I thought the connectors were just replaced in July or within the past few years. Also, in July I needed to have the amp replaced when it died because there was severe tiling without it. So I guess the connectors were bad then too and weren't checked. I don't know, it's a little weird.
But not only has the problem been fixed, but the two year problem I've had with On Demand is now fixed too. On Demand hasn't worked on the upstairs TVs since a pole was knocked down and replaced two years ago. Comcast always blamed it on the coax cable on the roof and/or never seemed interested in even checking anything out. I always got Error 7 (or maybe it was 14, I can't remember) when trying to view On Demand content and it was never getting an IP address (as shown in the diagnostics screen). But now it works and apparently all this guy did was replace the connectors, and the two previous techs said the line on the roof needed replacing to get On Demand to work again. Wow!
The only bad thing is that the guy wouldn't listen about the splitter in the attic. There was a splitter laying right next to the attic entrance and I told him that was for the antenna, but he insisted it was for the cable. He replaced the connectors on that and now I can view the local ch 26 PBS station on the antenna, so that's good. But I wish he had listened to me and replaced the connectors for the cable line. He probably just didn't want to have to crawl back into the attic, he seemed anxious to get out of here (do I smell or something?).
I'm going to post the new numbers for TV "3" and "2".
TV "3" on Channel 110 (525.000 MHz):
FDC
Level: -9 (white colored)
S/N: 28
RDC
Power: 47
QAM
Level: -11 (still orange)
S/N: 33
-------------------------------------------
TV "2" on Channel 110 (525.000 MHz):
FDC
Level: -3 (white colored)
S/N: 24
RDC
Power: 41
QAM
Level: 0 (white)
S/N: 37
So, I'd say that's an improvement. | | |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:2 | said by blu87:I'm going to post the new numbers for TV "3" and "2".
TV "3" on Channel 110 (525.000 MHz):
FDC
Level: -9 (white colored)
S/N: 28
RDC
Power: 47
QAM
Level: -11 (still orange)
S/N: 33
-------------------------------------------
TV "2" on Channel 110 (525.000 MHz):
FDC
Level: -3 (white colored)
S/N: 24
RDC
Power: 41
QAM
Level: 0 (white)
S/N: 37
So, I'd say that's an improvement.
Yes, it is. The CH. 110 signal levels and SNRs for the TV "2" STB are now all within their normal ranges, with TV "3" STB's QAM-256 SNR now just up to the minimum (with the signal level just a few dB higher than the -15 dBmV minimum). | |
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