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Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY

Wireless printer connection problems

I have a problem with my Wireless printer (HP4620) losing connection with my undue rules i38HG. Both the printer and the gateway have been replaced already. Sometimes it will work for several weeks before losing connectivity other times only a day or two. The IP address of the printer remains the same all I have to do it 3 establish the connection. Other than installing an additional router downstream of the gateway for the connection it is there any other solution for the problem?


Secyurityet
Premium
join:2012-01-07
untied state

Reorient the printer so the antenna is better oriented to the router
Change the channel to a (more) empty channel for your area
Make sure the signal strength on the RG is up to max
Put the printer within a cable's length of the RG and connect it via Cat5e/6 cable...



Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY

said by Secyurityet:

Reorient the printer so the antenna is better oriented to the router
Change the channel to a (more) empty channel for your area
Make sure the signal strength on the RG is up to max
Put the printer within a cable's length of the RG and connect it via Cat5e/6 cable...

All good ideas that have been tried, except the cable which will be difficult since they are on separate floors. Signal strength at the printer is a full five bars!

Secyurityet
Premium
join:2012-01-07
untied state
reply to Msradell

Well, the other option is to not fight the network. If the printer is fairly close to a workstation, plug it in to the workstation and share it across the network.

I know, not as elegant as a network printer, and the workstation has to be on for it to work, but...


UverseTech

join:2012-08-04
reply to Msradell

What I have done in the past is to either activate the ethernet port at the iNid and install a switch (Netgear is what we rolled with), and connect to this instead.

The inside unit is a buggy device, I would use them only part of the time in lots of cases I would run cat 5 to a good spot and use the same ethernet port on the iNid to connect to a cisco router/switch combo and connect devices to this instead.



Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY

said by UverseTech:

What I have done in the past is to either activate the ethernet port at the iNid and install a switch (Netgear is what we rolled with), and connect to this instead.

The inside unit is a buggy device, I would use them only part of the time in lots of cases I would run cat 5 to a good spot and use the same ethernet port on the iNid to connect to a cisco router/switch combo and connect devices to this instead.

Are you saying that I can use a switch on the CAT-5 cable that feeds the IG and use it to feed another router? Running a new cable from the iNID is a long run and I'm disabled so I would have to hire somebody to do it.

Putting a router downstream from the IG in the DMZ is not a good option as far as you're concerned?

UverseTech

join:2012-08-04

First log into the interface and activate the ethernet port, I think its under lan settings. Check the box and save. It will then ask for the system password, this should be on the outside of the power supply unit, its also inside on the bottom right.

Then you cut of the rj11 end and replace it with an rj45 using all 4 pairs. At the inid you will put on another rj45 and plug it in. You can put whatever you like here, but usually a good wifi router to replace the inside unit would go here.


UverseTech

join:2012-08-04
reply to Msradell

I would not put any networking device past that inside unit, usually will not stay up because most inside units are fed with one pair running HPNA.



not

@comcast.net

Disable power management on the printer and see if that helps it maintain its connection. If it does, then write into HP support and get them to escalate this to the firmware developer team to fix. I had similar issues with a D110 printer and after a firmware update 6 months after buying it, it no longer drops off the network.



Tel

join:2001-10-12
Mauldin, SC
reply to Msradell

Disabling Wi-Fi Protected Setup in the wireless settings is what I had to do to get my HP printer to connect reliably.



Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY
reply to not

said by not :

Disable power management on the printer and see if that helps it maintain its connection. If it does, then write into HP support and get them to escalate this to the firmware developer team to fix. I had similar issues with a D110 printer and after a firmware update 6 months after buying it, it no longer drops off the network.

I don't have thar option!


Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY
reply to Tel

said by Tel:

Disabling Wi-Fi Protected Setup in the wireless settings is what I had to do to get my HP printer to connect reliably.

I've already tried that.