|reply to Windstream |
Re: My internet really slow after 7pm
You guys have seemingly good answers for all of your customers complaints. You have been trained well I see. HEC/FEC isn't our issues it wouldn't be the whole nations issue!!!! The issue is your product is oversold and utilized. Internet is fine from about midnight until 7pm(or until a large number of your customers are home and utilizing your service. You can try and use all the jargon you want to but the bottom line is your service is oversold and nothing is being done to remedy your customers concerns. SNR during non peak hours is anywhere from 10-12...peak hours it steadily drops to 6.5-8.0 and that is when the speeds decrease to .2mb to 1.5mb upload is .1mb to .6mb and latency goes from non peak hours rate of 55-80ms all the way to 100-380ms consistently getting an average of 190-290ms. Attenuation is 46.5 and never faulters. On other nights the Internet could be working halfassed (100ms 1.5/.5) and the signal would drop out 1-9 times a night until 1-2am.
Techs have came out and said the direct line in the house has no noise and good readings. Lines from the house to the pole have good readings.
The issues here are that an ESTIMATED completion date for our fix of June 2013 is uncalled for especially when Winstream line truck hung fiber over 7 months ago.