| [speed/latency] DSL Speed Slow at Night; No Response in Direct S Greetings. I posted about a problem I was having in the direct support forum last week, with not even so much as a word in response. I was noting some behavior on my DSL line that I wanted investigated/fixed.
Normally, a couple of months ago, I was getting a consistent 10mbps on my line (I have the 7-15 package), but these days starting in the evenings and continuing until after midnight, the speed drops to 1-2mbps (this happens almost all day on weekends). This is not a sync issue, as the modem reads a stable connection at 10mbps+ throughout.
I already had one line repair that fixed some disconnect issues I had been having but did nothing about the nightly slowdowns. This also means that I went through the entire song and dance to prove that I wasn't screwing up the line on my end. The phone tech as well as the line repairman seemed to entirely discount the notion of network congestion as the cause of the issue. Even though the slowdowns coincide perfectly with peak usage hours.
What do you guys think my options are at this point? Because I really don't want to keep paying for severely degraded service at the exact time of day that I'm most likely to use the internet (ie after work).
Some tests from last week (Time stamps are PST, add 3 hours for EST):
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