US Cable Support > Cox HSI > [VA] Frequent, Short Disruptions in Connectivity

reply to odog

Re: [VA] Frequent, Short Disruptions in Connectivity

The every 13 minutes is the weird thing. Normally plant abnormalities don't do stuff like that.

I suppose it could be ingress from someone on your node, but every 13 minutes on the dot?

Agreed, thats why I was open to the idea that Carbonite or something on my computers may be causing it. But we've ruled all that out.

Just talked to the technician who was working across the street. He's also set up a visit to our node. His theory is the same as yours -- that there is a house somewhere on our node where some sort of home appliance is introducing interference back out to our node.

Thanks for your interest, I will certainly post back whatever happens.

Just an update in case anyone with similar issues is following this thread.

Every 12-13 minutes, for a period of about 6 seconds, my latency spikes as high as 8 seconds. Pings will come back, if wait time is set long enough. (See example below.)

The field service contractor returned to my neighborhood 2 days after the first visit, and replicated the problem by connecting a modem direct to the node at the pedestal in our area.

They have finally agreed to escalate this as it is clearly a problem outside the house. (Something they promised to do 2 days ago.)

As it is the day before christmas, they said not to expect any activity until Wednesday.

Sample Ping:
=========
64 bytes from 173.194.73.104: icmp_seq=10 ttl=48 time=27.490 ms
64 bytes from 173.194.73.104: icmp_seq=11 ttl=48 time=24.427 ms
64 bytes from 173.194.73.104: icmp_seq=12 ttl=48 time=23.951 ms
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
64 bytes from 173.194.73.104: icmp_seq=13 ttl=48 time=7530.234 ms
64 bytes from 173.194.73.104: icmp_seq=16 ttl=48 time=4528.144 ms
64 bytes from 173.194.73.104: icmp_seq=17 ttl=48 time=3527.409 ms
64 bytes from 173.194.73.104: icmp_seq=18 ttl=48 time=2526.372 ms
64 bytes from 173.194.73.104: icmp_seq=14 ttl=48 time=6530.137 ms
64 bytes from 173.194.73.104: icmp_seq=15 ttl=48 time=5529.069 ms
64 bytes from 173.194.73.104: icmp_seq=20 ttl=48 time=524.995 ms
64 bytes from 173.194.73.104: icmp_seq=19 ttl=48 time=1535.224 ms

Field supervisor duplicated problem at the tap, 3 days ago. Multiple calls to Cox, multiple promises that someone will call me back, still no progress.

Neighbor experiencing same runaround....

Wife calling Verizon....

Problem was fixed sometime yesterday. What a relief.

Thanks to those on this thread who offered help and suggestions.

To those with similar issues: stay at it, keep calling, and dont accept "this is normal" for an answer.