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DJRayEarth

join:2012-08-01
Los Angeles, CA

1 edit

[connectivity] Keep getting disconnected from internet

Hi I have been getting disconnected from internet since 3 days ago. It has gotten worst today, my internet is getting disconnected about every 3-8 mins.
I have tried rebooting, reseting both my router and modem but it's not helping at all,it . Oh and my Transceiver stats keep changing. is that normal ?

This is my stats :

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 13756 763
Margin (dB) 9.5 17.0
Line Attenuation (dB) 27.0 14.5
Transmit Power (dBm) 16.5 12.1



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

Your stats look OK. When you get disconnected do you know if it is because your modem loses DSL sync or is unable to maintain the PPPoE session?

Check the logs to see if you can the cause. It may be the for whatever reason Verizon is unable to authenticate and maintain your user session.

/tom



DJRayEarth

join:2012-08-01
Los Angeles, CA

My dsl is not using pppoe, I dont use username and password. Is it normal for the transceiver dtatistics to keep changing ? This is what I have now

Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 12509 763
Margin (dB) 10.5 18.0
Line Attenuation (dB) 28.5 16.0
Transmit Power (dBm) 16.5 12.4



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by DJRayEarth:

Is it normal for the transceiver dtatistics to keep changing ?

Yes within reason. ADSL2 is adaptive so sync speed is automatically adjusted up and down in response to varying line conditions.

How are your determining your connection keeps disconnecting every few minutes?

Try running a constant Ping to stable sites like this one.

Assuming you are using Windows from the command prompt type:
ping dslreports.com -t

Type cntrl C to terminate

That will tell you of the connection is really dropping out or something else is occurring. As you are able to ping the site you have an Internet connection

/tom


DJRayEarth

join:2012-08-01
Los Angeles, CA

Right now its quite stable, i'll keep checking and see how it go.
Thanks for your assistance.



DJRayEarth

join:2012-08-01
Los Angeles, CA
reply to tschmidt

Hi things have been pretty stable until today thursday at 11 pm.
My Transceiver Statistics is going up and down along with connection timed out every few minutes. It is pretty bad and my connection is very unstable as Im typing this.
Below is the comparison in just 5 minutes.

Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 10606 691
Margin (dB) 6.0 5.0
Line Attenuation (dB) 29.0 15.5
Transmit Power (dBm) 16.5 12.5
------------------------------------
3-5 minutes
------------------------------------
Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 10606 691
Margin (dB) 7.0 13.0
Line Attenuation (dB) 29.0 15.5
Transmit Power (dBm) 16.5 12.5
-----------------------------------------
3-5 minutes
-----------------------------------------
Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 10906 739
Margin (dB) 8.5 4.0
Line Attenuation (dB) 28.0 15.5
Transmit Power (dBm) 16.5 12.4



Sad Santa

@verizon.net
reply to DJRayEarth

I am in the same boat..VZ's DSL is horrible. I keep losing the internet since October 26,2012. I call and 2 report the trouble again and again. I've spoken with numerous techs on line.Techs have been out to correct the problem but to no avail.I've called the Board of Public Utilities and have called in 3 Presidential complaints. One tech sent me a new modem.No good. Another tech told me the port has to be changed but that is only done in the evening. The internet worked for a few days (Merry Christmas) but is now down again. I had to re-boot to send this message. I just called Ivan's old number and left word for Lowell McAdam.As a previous employee I am embarrased. So should Lowel!!



DJRayEarth

join:2012-08-01
Los Angeles, CA

1 edit
reply to tschmidt

Ok Now my connection is really unstable, my transceiver statistics are constantly going up and down. In 24 hour time I would say I have like 10 hours of good connection. The latency issue while I'm gaming is back even tough it's not as bad as before.
I did a quality line test and some of the results look really bad.
Here is the system log from the modem and my transceiver statistics at this time.

Transceiver Statistics

Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 11740 674
Margin (dB) 9.5 9.0
Line Attenuation (dB) 28.0 15.5
Transmit Power (dBm) 16.5 12.3

All Entries CURRENT MODEM STATUS DSL Modem Status....... Up PPP Session Status...... n/a Connection Type......... Routed Bridge Time set from............. Local Time since last boot.... 0 days, 1 hrs: 28 mins: 10 secsEVENTS******************************************Events are listed starting from the most recent.
****************************************************TUE JAN 01 13:39:58 2013
CWMP: Final Http Return Code = 204

TUE JAN 01 13:39:58 2013
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

TUE JAN 01 13:39:58 2013
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE JAN 01 13:39:57 2013
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

TUE JAN 01 13:39:57 2013
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE JAN 01 13:39:29 2013
Setting System clock to Local time TUE JAN 01 13:39:29 2013

TUE JAN 01 13:39:29 2013
Time set from Primary SNTP server: tock.usno.navy.mil

TUE JAN 01 13:39:27 2013
DHCPC_eventHookRtn: New Lease Received

TUE JAN 01 13:38:44 2013
Setting System clock to Local time TUE JAN 01 13:38:44 2013

TUE JAN 01 13:38:44 2013
Time set from Primary SNTP server: tock.usno.navy.mil

TUE JAN 01 13:38:34 2013
US Atten: 15.5 DS Atten: 28.0

TUE JAN 01 13:38:34 2013
US Margin: 10.0 DS Margin: 9.5

TUE JAN 01 13:38:34 2013
US Tx Power: 12.3 DS Tx Power: 16.5

TUE JAN 01 13:38:34 2013
US DSL Rate: 674 kbits/sec DS DSL Rate: 11740 kbits/sec

TUE JAN 01 13:38:34 2013
WanMgr reports DSL is UP

TUE JAN 01 13:37:40 2013
WanMgr reports DSL is Down

TUE JAN 01 13:01:55 2013
External content not downloaded, return=404

TUE JAN 01 13:00:16 2013
CWMP: Final Http Return Code = 204

TUE JAN 01 13:00:16 2013
CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE

TUE JAN 01 13:00:16 2013
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE JAN 01 13:00:15 2013
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

TUE JAN 01 13:00:15 2013
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE JAN 01 12:59:45 2013
Setting System clock to Local time TUE JAN 01 12:59:44 2013

TUE JAN 01 12:59:45 2013
Time set from Primary SNTP server: tock.usno.navy.mil

TUE JAN 01 12:59:45 2013
DHCPC_eventHookRtn: New Lease Received

TUE JAN 01 12:59:15 2013
US Atten: 16.0 DS Atten: 29.0

TUE JAN 01 12:59:15 2013
US Margin: 10.0 DS Margin: 9.0

TUE JAN 01 12:59:15 2013
US Tx Power: 12.4 DS Tx Power: 16.5

TUE JAN 01 12:59:15 2013
US DSL Rate: 662 kbits/sec DS DSL Rate: 11740 kbits/sec

TUE JAN 01 12:59:15 2013
WanMgr reports DSL is UP

TUE JAN 01 12:58:25 2013
WanMgr reports DSL is Down

TUE JAN 01 12:58:20 2013
US Atten: 16.5 DS Atten: 29.5

TUE JAN 01 12:58:20 2013
US Margin: 10.0 DS Margin: 0.5

TUE JAN 01 12:58:20 2013
US Tx Power: 12.3 DS Tx Power: 16.5

TUE JAN 01 12:58:20 2013
US DSL Rate: 646 kbits/sec DS DSL Rate: 11740 kbits/sec

TUE JAN 01 12:58:20 2013
WanMgr reports DSL is UP

TUE JAN 01 12:58:20 2013
WanMgr reports DSL is Down

TUE JAN 01 12:58:01 2013
US Atten: 16.5 DS Atten: 29.5

TUE JAN 01 12:58:01 2013
US Margin: 10.0 DS Margin: 8.0

TUE JAN 01 12:58:01 2013
US Tx Power: 12.3 DS Tx Power: 16.5

TUE JAN 01 12:58:01 2013
US DSL Rate: 646 kbits/sec DS DSL Rate: 11740 kbits/sec

TUE JAN 01 12:58:01 2013
WanMgr reports DSL is UP

TUE JAN 01 12:57:15 2013
Model number: F90-610015-06

TUE JAN 01 12:57:15 2013
Software version: VER:5.01.00.01

TUE JAN 01 12:57:15 2013
Product: ProLine
Model: NAT Combo

end of diagnostic log file