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Grey9

join:2009-05-18
Siloam Springs, AR

1 edit

[AR] Anyone know of issues in Siloam Springs?

For the last two days I have been having issues. My connection is rather spotty at best.

As of the Present time, Listening to songs via iheart.com has them stopping several times per. At least 6 times per song.












Centerton

join:2009-06-13
Bentonville, AR
No issues in the centerton area. You may want to get a docsis 3 modem. I am bonding 8 channels down in centerton

Grey9

join:2009-05-18
Siloam Springs, AR

2 edits
Thank you, mine is kind of old, Docsis 2.0 SB5120.

That sounds more like Business service that your running where more quality is assured.

What should I expect with Docsis 3.0 and the service I am presently having where I cannot get a simple RADIO STREAM without pauses?

As a point of Reference.....The one above was from 9:30pm last night.

This one is from 8:40AM this morning...Note the difference in PACKET LOSS % and the WORST PACKET latency on the COX backbone.



Same Trace 9 minutes later, while surfing and making this post.


The one from last night would not allow for playing of an online FPS without loss of connection to server.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
If you're referring to hop 7 that wouldn't be loss but simply a router that doesn't accept ICMP traffic. If it were loss you wouldn't be able to reach the hosts at hop 8 and beyond. Since the numbers on those hops all look within normal limits I'd say something else is responsible for the issues you're seeing.

Grey9

join:2009-05-18
Siloam Springs, AR
Not HOP 7, did you not LOOK ABOVE at the one from last night? 27% loss on the COX BACKBONE in my original POST.

Here it is again:


Grey9

join:2009-05-18
Siloam Springs, AR
2 minutes after my last post, and again, I am not looking at HOP 7, that is not COX backbone, and the packet type being used is being shutdown at that server to prevent issues:


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
This one tells us more, it would suggest an issue between the PC that obtained the trace route data and the first hop past the modem. It could be the 5120 showing it's age or a signal related issue. It may be worth arranging for a technician to come out and check everything and possibly try another modem if no signal issue can be found.

Grey9

join:2009-05-18
Siloam Springs, AR

1 edit
I noted an issue right after my last post and checked my modem.....

But I am RATHER CURIOUS as the highlighted spot and the info looks like the modem was CYCLED but due to an issue at the Gateway. Also in my previous posted pic of this same Modem Page, there was a Critical 3 issue.

Now I will tell you this, If you and the previous user both feel that a DOCSIS 3.0 modem should solve this issue, I will replace it today. But I would hate to replace and find that the signal is an issue with a connector out on the pole like several years ago.


Grey9

join:2009-05-18
Siloam Springs, AR
Easiest way to rule out In house Hardware / Computer Software is actually reverse the packet loss check from COX to my modem using the same software.

Or the DIAGNOSTIC software that should be available correct?


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
reply to Grey9
Everybody finds that entry remarkably curious however in reality it's one of the most uneventful entries to be logged. The configurations downloaded by the modems are designed to work for a variety of different models and contain many model specific settings which are harmless to other modems. When the modem tried to apply one of these settings that doesn't apply it is discarded and a TLV-11 - unrecognized OID event is logged and categorized as 6-Notice indicating a non-error.

While 3.0 modem may not be absolutely necessary for your tier of service they are highly recommended due to their channel bonding capability which helps deliver more consistent speeds when one or more channels is low on capacity due to peak demand.

1st hop failures indicate a problem with the segment between the device collecting the data and our CMTS. Network Interface Card, Ethernet, router, modem, HFC netork and CMTS all reside on this segment which is why I would suggest a service call. If you're ready and willing to try upgrading the modem that's certainly an option but there's still not enough information to determine if the modem is the issue.

Grey9

join:2009-05-18
Siloam Springs, AR
Well, with the level of frustration over this issue, yes - I am ready / willing to upgrade my modem.

Last question....Shown in the screenshot is a 3-Critical. Each time it appears, the Radio Stream stops. Odd thing, if it happens again before no other Modem issues / functions, it OverWrites the previous as shown in the second version of the screenshot.....




Grey9

join:2009-05-18
Siloam Springs, AR
BTW...Thank you CoxTech1 and centerton for the assistance with this.

Centerton

join:2009-06-13
Bentonville, AR
reply to Grey9
The docsis 3 modem would make the speeds more consistent the entire day and should help overall. I have read many postings on the forum that were helped out a lot by the modem change


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
reply to Grey9
The T3 event occurs when upstream communication times out after 200ms. Streaming services would definitely be more impacted by this type of event. We're back to modem or signal issue being possible causes if these events are frequent enough to impair service.

Grey9

join:2009-05-18
Siloam Springs, AR

2 edits
Thank you both again.

Got my other question fixed.

Will report back tomorrow. Gonna change the Modem today and try things over night.

Grey9

join:2009-05-18
Siloam Springs, AR
Just an update.

So I replaced it with a Motorola SB6121.

Performance of the Radio Stream and Online FPS has greatly improved. Wish my skills on FPS would do the same

Thank you both again.

Grey9

join:2009-05-18
Siloam Springs, AR
Also wanted to add.

When adding the new modem to the account, I was on hold no longer than 2 minutes, and the Tech-Rep spent less than 3 minutes to get me online and going.

Not bad for the Saturday, early afternoon.

Grey9

join:2009-05-18
Siloam Springs, AR
Downstream is bonded.

Upstream is non-bonded.

This is correct?

Centerton

join:2009-06-13
Bentonville, AR
reply to Grey9
I get 8 bonded down stream and no upstream right now

Grey9

join:2009-05-18
Siloam Springs, AR
I think I am showing 4.

Thanks for the info, so nothing to worry about.

Have a Happy and Merry Christmas. We might get some Snow.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
The 6121 is capable of 4 downstream and 4 upstream channels although I don't believe your area has upstream bonding yet.