This all sounds familiar. I've been in a latency outage since November 2011 getting less than 30% of my 3.0mbps speed. This past week I've been averaging around 0.15 - 0.30mbps and disconnecting every few seconds. Unfortunately, I went through the BBB and then FCC last year. Only thing that happened was both of them forwarded my complaint to the main offices, Windstream replied with sorry blah blah we appreciate your business and we'll fix it blah blah. After the BBB and FCC forwarded the Windstream response to me, that was the end of their efforts. The end. I have NO alternative in my area for internet and apparently consumers have no companies to look out for them anymore. Only information I've gotten from Windstream was from a rep on this site saying Q2 2013 equipment upgrades were scheduled. I've heard countless "fix" dates since 2011. I believe nothing this company says anymore. I really don't see how they stay in business.