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jamesonnorth

join:2012-12-22
Modoc, IN

[Internet] What can be done about my line?

I have Frontier Max DSL 6mbps/768kbps plan. I live a little less than 1 mile from the CO, and my line is around 1.1km. For a long time I was on Interleaved and was syncing at roughly 7700kbps/864kbps and had zero errors. I called and asked if I could get faster service (either the 12/2 or 25/3 plan) and was referred to my area supervisor. He told me he'd see if the equipment supported VDSL or ADSL2+ bonding and he'd get back with me if it did. He never called back but he did switch me to FastPath and my sync went up to 8056/1147 and ping times dropped by about 10-15ms. What I didn't expect with this were for errors to occur in such numbers at only 1.1km from the CO. I've posted my line stats before a fresh reboot and after, as well as a current speed test and traceroute so anyone with more knowledge than me can give some insight.

Current speedtest: »www.speedtest.net/result/2387793349.png

Fastest speedtest at current settings: »speedtest.net/result/2387637868.png

Current stats:
Transceiver Statistics
Transceiver Revision 4.4.9.13.1.1
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 8056 1147
Margin (dB) 19.0 11.6
Line Attenuation (dB) 16.5 9.4
Transmit Power (dBm) 2.4 10.0
FEC Errors 0 0
HEC Errors 26617 34109
CRC Errors 13383 0

Stats after reboot:
Transceiver Statistics
Transceiver Revision 4.4.9.13.1.1
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 8056 1147
Margin (dB) 18.8 12.0
Line Attenuation (dB) 16.5 9.5
Transmit Power (dBm) 2.4 9.9
FEC Errors 0 0
HEC Errors 0 227
CRC Errors 0 0

Traceroute:
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.10.10.100
2 1 ms 1 ms 1 ms 192.168.254.254
3 14 ms 13 ms 14 ms drr02.ftwy.in.frontiernet.net [74.42.148.105]
4 13 ms 12 ms 13 ms static-184-17-0-21.drr01.ftwy.in.frontiernet.net
[184.17.0.21]
5 34 ms 33 ms 34 ms ae0---0.car02.ftwy.in.frontiernet.net [74.40.1.3
4]
6 33 ms 32 ms 31 ms ae4---0.cor02.asbn.va.frontiernet.net [74.40.5.1
41]
7 33 ms 33 ms 41 ms ae0---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
78]
8 * * * Request timed out.
9 38 ms 39 ms 38 ms 0.lag2.tbr2.tl9.nac.net [209.123.11.121]
10 38 ms 39 ms 39 ms 0.e1-1.tbr2.ewr.nac.net [209.123.10.133]
11 41 ms 39 ms 40 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
12 40 ms 40 ms 40 ms vlan808.esd1.oct.nac.net [209.123.10.42]
13 40 ms 40 ms 39 ms www.dslreports.com [209.123.109.175]

Trace complete.

With my line stats, why am I getting so many errors? Also, any ideas on why my line keeps dropping? I have the Frontier Netgear 7550 connected to my Netgear WNDR4500 router, which does all the internal switching and routing, so I doubt it's a NAT overload as the WNDR4500 is a very powerful consumer router and I'm not running that many devices.

Also, can anyone shed any insight on how I can squeeze some more speed out of Frontier? I have the number to the area supervisor who is willing to work with me, I just don't know what to ask or suggest. Download speed is fine, but upload is pretty lousy for me. Frontier is the only viable option where I live.

Thanks for any help, guys!


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..

FEC errors are the ones you need to watch out for, those point to noise on the line.

The other two are normal and while and those errors are logged they should not worry you. These are the error correction systems built into the transmission protocols over DSL that are making sure your data is being transmitted correctly. At your speed they can ramp up number pretty quickly. Without knowing what your uptime is that produced those numbers I would say that looks like a very nice stable, fast connection and you have nothing to worry about.


jamesonnorth

join:2012-12-22
Modoc, IN

So you think there's anything that can be done to get more speed out of the connection? With ADSL2+ I know I'm probably limited to 1.5mbit up, but every little bit helps. As for downstream, is it likely Frontier that's putting a cap to my speeds?

The connection keeps dropping, usually at night. It was really stable when I was moved up to 8000/1100 but lately it keeps dropping for a few seconds up to a minute. Enough to interrupt netflix and web browsing. I'm pretty sure my area isn't congested because before and after the drop I get a full 5-7mbit with good pings and minimal timeouts. And I'm sure the line isn't too long because I'm the third house from the office.

I know my connection is solid, and the lines on my side are new; I installed them myself. Could it be a modem issue?


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..
reply to jamesonnorth

The only way to know for sure is to put in a service call and have a tech come out and take a look.

Getting switched to fast path is probably doing more for you than trying to go faster. The only way to get a faster upload than that is go to bonded channel or multiwan depending on what is available.

With multi-wan, as long have you have multiple streams to upload on a multiwan (load balance) system you will see the extra speed. I.E. you could upload two files at once etc. On a bonded system you won't have to worry about it.