said by Karl Bode:
So what does this "service computerized fee" actually cover? Is that really its name?
That is the EXACT name, letter for letter, on my bill and as you can see by compuguybna's image.
As I said, it "feels" more like them giving themselves a tip for something they're supposed to do anyway! Can't say as I ever remember seeing it on my bill previously. Not that I've ever changed anything much.
The last time I changed anything (Oct. of this year) was when I went through the Direct forum and increased my speed from the 15/3 plan to the 30/4 and got to keep my own modem. There was NO $1.99 change of service computerized fee, as I just went to the Charter site and looked over my previous bills.--
The Firefox alternative.