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noservicemik

@74.198.150.x

[AB] Upgrade to 50 fails

I was scheduled for a soft upgrade to optic 50 (vdsl)

I am not getting an IP address and have a ticket in with tier 3

What confuses me is tier 1 said I need a second line

I am in an apartment and have only one line in my suite

I also was not given the 2000 series modem when the tech was here yesterday

He told me I am at 100% capacitance for my current speed

Modem shows 32/3

I am about 1 block from the node

TheMG
Premium
join:2007-09-04
Canada
kudos:3
Reviews:
·NorthWest Tel
said by noservicemik :

What confuses me is tier 1 said I need a second line

Probably for bonded VDSL (two lines/pairs to the modem). This gives greater capacity than a single line. They'd also have to give you a V2000H gateway.

I didn't think they had started rolling out bonded VDSL yet though?

said by noservicemik :

I am in an apartment and have only one line in my suite

While you probably only have one pair currently active and wired up, chances are that the cabling into your apartment contains a minimum of two pairs, if not more. A tech would have to hook up the second pair.

said by noservicemik :

I am about 1 block from the node

But who knows where the lines go, how long they are, what type of cable, etc. Just because the cabinet is very close doesn't necessarily mean the cables are as short.

MrBlack

join:2002-01-23
Edmonton, AB
reply to noservicemik
Optik 50 launched in Alberta??

anhloc

join:2009-12-11
Canada
Yes. Quite a while ago. Almost 2 months now.


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to noservicemik
said by noservicemik :

I am about 1 block from the node

I'm *across the street*, literally. Like, I look out my window and can see the DSLAM and yet my wires go 1 kilometer and I can only get 55Mbps sync.
--
The more I C, the less I see.

Ternerito

join:2002-08-31
GVA
pfak, I am more or less in the same boat. The telus remote is just across the street from my house. Unfortunately, the cable goes down the street, and then back for 1.2 -1.3 Km (estimated) loop. Very frustrating.