 GooberPremium
join:2000-12-17
Naperville, IL
kudos:5
 ·Dish Network
| reply to Da Geek Kid
Re: [rant] Apple Support Sucks said by Da Geek Kid:Microsoft Support? Isn't that Oxymoron? Microsoft does not have support unless you are willing to pay $500/hr for someone to just listen to you for an hour before you run out of Mortgage... lol
Not true at all. I had a keyboard/mouse issue and they overnighted me a brand new set. Didn't ask for the old one back.
I had problems installing Windows 8 on a finicky HTPC. MS support spent an hour on the phone with me working through the hardware issues that were preventing the OS from installing properly.
I had a Win 8 key that was being rejected. MS support got me taken care of in about 5 minutes.
Say what you will, but at some point, people need to stop drinking the iKool-Aid and realize that Apple isn't necessarily as perfect as St. Steve would have had everyone believe.
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How nice. This country is being run by a broken record repeating the same two words over and over. Cretin. |
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kitsune
join:2001-11-26
Sacramento, CA | Microsoft charges an arm and leg for support unless you have purchased something directly from them. In other words it didn't ship with your computer. |
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GooberPremium
join:2000-12-17
Naperville, IL
kudos:5 Reviews:
·Dish Network
| said by kitsune:Microsoft charges an arm and leg for support unless you have purchased something directly from them. In other words it didn't ship with your computer.
Keyboard and mouse were purchased from Newegg.
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How nice. This country is being run by a broken record repeating the same two words over and over. Cretin. |
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1 edit | reply to not
stop feeding the troll, Apple has been ranked number 1 I think for that last 5 years or so in customer service. Have fun with your tech support from Dell or HP. Like they say, you can't please everyone all the time.
I know the few times I had to call they were great, they even replaced my 3 year old router with a brand new one when it died and no I didn't have a warrenty on it. |
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ke4pymPremium
join:2004-07-24
Charlotte, NC Reviews:
 ·VOIPo
 ·Verizon Broadban..
 ·RoadRunner Cable
·Northland Cable ..
| reply to not
said by not :I'm sorry, but they aren't. I've actually had great success with Dell, HP, SonicWall, you name it. I guess their support is just geared towards idiots or something. When I call you and tell you what's wrong and you have the inability to duplicate and understand the issue and then can't even put me in touch with the behind the scenes engineers who can't duplicate things either, it's no excuse. Especially when a ton of people hare the same issue on your own Apple forums, I can duplicate the same issues on several systems with my eyes closed.
Apple is just vague when it comes down to actually accepting that something is wrong. They don't admit it and they skirt the situation, especially when it's one that's affecting a ton of people. It's their M.O. and how they work. Like I said, these people won't even email you with what they want to call you and say on the phone. Why? It's not confidential info... it's a "Well, the engineers want you to do this next." Great, put that isht into an email and send it to me. Oh, we can't do that... I can however call you and tell you on the phone? Like I said.. WTF?!
Also, their support staff, even team leaders do not know as much as they should. All they do is escalate your problem to the engineers who can't understand the issue either and basically come back with the... Um, it's just you. Really? Is that why everyone else has this same issue? Is that why I can go to an Apple Store and duplicate the same problem on their own hardware on display? Ya, but you're right... it's just me.
One day this way of doing business is going to bite Apple in the ass.
They had no problem admitting to me that their controller was sub-par... And I can personally tell you, that unless you're a large company, with HP enterprise class sales guys, you're not going to get to the engineers either.
I will say, the genius bar associates I had to work with weren't the brightest bunch when it came to RAID technologies. But I would expect a large, large majority of their customers aren't using RAID. The one associate I had to deal with on my 3rd or 4th trip to the Apple store just gave up with "You know more about RAID than I do, what do you want me to write on this ticket?".
Though, the trips to the store were always amusing. I saw no less than 2 dozen people come in with broken iPhones during the 8 or so hours I'd been in the store over the course of 4 visits. That'll be $199 to fix, please.
I don't think Apple's support is going to bite them in the ass. Some of the other stupid things they're doing, yes. Support? No way. |
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ke4pymPremium
join:2004-07-24
Charlotte, NC Reviews:
·VOIPo
·Verizon Broadban..
·RoadRunner Cable
·Northland Cable ..
| reply to Da Geek Kid
said by Da Geek Kid:Microsoft Support? Isn't that Oxymoron? Microsoft does not have support unless you are willing to pay $500/hr for someone to just listen to you for an hour before you run out of Mortgage... lol
Forget that Smelly Company called d3LL
I consider myself very, very fortunate to work for a company who has an Enterprise agreement with Microsoft and, as far as I know, we have unlimited support calls (well, the $$$ to pay for them, anyway). And I (as well as everyone on my team) have the authority to declare a call with a severity A (work on the problem 24/7/365 until the problem is fixed).
Microsoft's support is far from an oxymoron. It is a superior product and it gets results. I could go on for days about how they've saved our bacon. But, well, this isn't the place for it.  |
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 skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | So there is a Microsoft support unicorn but it only appears when lured by several wheelbarrows full of money. On the consumer side, you are on your own. |
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GooberPremium
join:2000-12-17
Naperville, IL
kudos:5 | No. As I mentioned above. |
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| No. you mentioned HARDWARE. Windows 8 is less than 30 days old as an Operating system so there's no reason not to get a support. Please make a phone call for Office 2010 and let us know how it goes... |
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| reply to ke4pym
And as far as your company spending $100 mil/mth for MS support. I do also work for a large company and support is only for the "LESS" privileged of extremely handful of people who build junk like GOLD CDs... So, as far as anyone can call and get a support for AD issues interacting with Cisco/3rd party device, well... |
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 not quite rightI'm not cool enough to be a Mac person
join:2001-06-23
Puyallup, WA
kudos:1
·Vonage
·Comcast
| reply to Squirrelly
said by Squirrelly:stop feeding the troll, Apple has been ranked number 1 I think for that last 5 years or so in customer service. Have fun with your tech support from Dell or HP. Like they say, you can't please everyone all the time.
I know the few times I had to call they were great, they even replaced my 3 year old router with a brand new one when it died and no I didn't have a warrenty on it.
That's what I was thinking ...
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Not many people know this, but I happen to be quite famous... |
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 mmI Did It My WayPremium
join:2001-04-07
Summerville, SC
·Time Warner Cable
·VoicePulse
| reply to not
I never had to call Apple support until a few months ago when my credit card company called me 8am inquiring about some very large purchases on iTunes. Somebody used my card to ring up over $600 bucks of iTunes purchases. My card was cancelled and while I waited for my new card to arrive Apple disabled my iTunes account. I tried changing my CC number on my iTunes account but it was toast.
I called Apple and they clear as day told me they DO NOT support iTunes over the phone! I had to open a web ticket. The web support was useless. They told me to login to my account and change my CC number... Well I already did that but my account was disabled. I was so frustrated with them. We went back and forth and nothing was getting the point across that my account was disabled. They just didn't understand, I am convinced their web support must be in India.
I finally called back their 800 service and was very blunt and was not taking their use the web support non-sense. So the 800 service opened a web ticket for me (they claim they can't fix iTunes accounts) and got the same response. It was interesting to see their 800 support deal with their own web support. Finally somebody fixed it. The whole experience was not what I was expecting from Apple. |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 Reviews:
·Cox HSI
·Clear Wireless
| Looking at the Apple support site, if you select Apple ID account billing (from iTunes, iTunes Store, purchases-billing), which is the problem you had, you can schedule a support call. It is one of the iTunes related support issues that you don't have to do a web ticket for. Apple will call you on the phone to resolve your problem.
»www.apple.com/support/itunes/contact/
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In a nation of spoiled children, Santa Claus always wins. |
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mmI Did It My WayPremium
join:2001-04-07
Summerville, SC Reviews:
·Time Warner Cable
·VoicePulse
| said by skeechan:Looking at the Apple support site, if you select Apple ID account billing (from iTunes, iTunes Store, purchases-billing), which is the problem you had, you can schedule a support call. It is one of the iTunes related support issues that you don't have to do a web ticket for. Apple will call you on the phone to resolve your problem.
»www.apple.com/support/itunes/contact/
From what Apple told me at the time, that department cannot unlock an account. Web support is the only division with the ability. |
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kitsune
join:2001-11-26
Sacramento, CA | reply to not
One of the few times you can get phone support for iTunes is when Fraud is involved. |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | reply to mm
That's really lame. |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | reply to kitsune
That is because when you do the eventual credit card chargeback they'll eat it.
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In a nation of spoiled children, Santa Claus always wins. |
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ke4pymPremium
join:2004-07-24
Charlotte, NC Reviews:
·VOIPo
·Verizon Broadban..
·RoadRunner Cable
·Northland Cable ..
| reply to Da Geek Kid
said by Da Geek Kid:And as far as your company spending $100 mil/mth for MS support. I do also work for a large company and support is only for the "LESS" privileged of extremely handful of people who build junk like GOLD CDs... So, as far as anyone can call and get a support for AD issues interacting with Cisco/3rd party device, well...
Bummer for you man. You should document why it is in your companies best interest to allow others to open calls. A few weeks ago, we had NASA's Microsoft engineer (I've heard he was the guy that wrote Netmon) in our shop along with Cisco, TimeWarner and AT&T to address a perplexing network issue we were having with some remote facilities. So, it can be done. Whether or not your company allows it to be done.... |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to ke4pym
Re: [rant] Apple Support Sucks said by ke4pym:said by not :I'm sorry, but they aren't. I've actually had great success with Dell, HP, SonicWall, you name it. I guess their support is just geared towards idiots or something. When I call you and tell you what's wrong and you have the inability to duplicate and understand the issue and then can't even put me in touch with the behind the scenes engineers who can't duplicate things either, it's no excuse. Especially when a ton of people hare the same issue on your own Apple forums, I can duplicate the same issues on several systems with my eyes closed.
Apple is just vague when it comes down to actually accepting that something is wrong. They don't admit it and they skirt the situation, especially when it's one that's affecting a ton of people. It's their M.O. and how they work. Like I said, these people won't even email you with what they want to call you and say on the phone. Why? It's not confidential info... it's a "Well, the engineers want you to do this next." Great, put that isht into an email and send it to me. Oh, we can't do that... I can however call you and tell you on the phone? Like I said.. WTF?!
Also, their support staff, even team leaders do not know as much as they should. All they do is escalate your problem to the engineers who can't understand the issue either and basically come back with the... Um, it's just you. Really? Is that why everyone else has this same issue? Is that why I can go to an Apple Store and duplicate the same problem on their own hardware on display? Ya, but you're right... it's just me.
One day this way of doing business is going to bite Apple in the ass.
They had no problem admitting to me that their controller was sub-par... And I can personally tell you, that unless you're a large company, with HP enterprise class sales guys, you're not going to get to the engineers either. I will say, the genius bar associates I had to work with weren't the brightest bunch when it came to RAID technologies. But I would expect a large, large majority of their customers aren't using RAID. The one associate I had to deal with on my 3rd or 4th trip to the Apple store just gave up with "You know more about RAID than I do, what do you want me to write on this ticket?". Though, the trips to the store were always amusing. I saw no less than 2 dozen people come in with broken iPhones during the 8 or so hours I'd been in the store over the course of 4 visits. That'll be $199 to fix, please. I don't think Apple's support is going to bite them in the ass. Some of the other stupid things they're doing, yes. Support? No way. You said in an earlier post they had you swap the card out 2-3 times, that's not so great service. |
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