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briman27
Titans Fan

join:2004-01-25
Stratford, NJ

[speed/latency] Losing packets

I have noticed that my web browsing has been extremely slow lately. I have the 1.5/384 package. I've run several speed tests from speetest.net, and my download speed is usually between 1.5 and 2.5, and my upload speed is usually just shy of 384. So in my command prompt I've tested to see if I'm receiving all the packets that I'm sending, and I'm not. If I ping google.com, it sends out 4 packets but never receives back all 4. At the most, it receives 3, but most of the time only 2. So I'm losing 25-50% of the packets ! No wonder my web browsing is so slow. Any ideas of why this is occurring ? I have the 6100G modem with a Netgear N600 router. Any help would be greatly appreciated. Thank you !
--
Titans Fan
Verizon Online DSL - 1.5/384 - $29.95 a month


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
#1 About the Westell did you follow »Verizon Online DSL FAQ »How do I use a router with the Westell 6100? ?

#2 Visit »www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#3 What is the current LAN IP of your RJ-45 WAN port router (your Netgear)?

#4 Does that router have third party firmware on it and if so which one?

Three examples come to mind Tomato, OpenWRT, and DD-WRT.

#5 Most likely your RJ-45 WAN port router has a built in switch in it. Do you have a hub/switch that is not part of a NAT router?

For example the Dynex DX-EHB4 version 3.0.

#6 Do you have any of your computer(s) that has at least two NICs and if so, is one of the NICs of the computer is a wired NIC?

If you have at least two computers that have at least two NICs, but only one of the computers has a wired NIC say yes.

#7 Do you know how to setup a Static IP on your computer?

#8 If you put the modem combo into bridge-bridge mode (my first question): Before doing that, you did not change the LAN IP of it?

#9 Please show a trace route to google.

a) You do that from the command prompt, by typing tracert google.com and pressing enter.

b) Then you copy and paste the output of it here.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.


briman27
Titans Fan

join:2004-01-25
Stratford, NJ
Click for full size
1.) Yes.

2.) traceroute to 173.61.239.51 (173.61.239.51), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 1 ms 1 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.10.226) 39 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 11 ms 11 ms
5 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 39 ms 101 ms
6 P11-0-0.CMDNNJ-LCR-03.verizon-gni.net (130.81.29.37) 25 ms 24 ms 54 ms
7 P0-0.CMDNNJ-CMDNNJCE-ERXG08.verizon-gni.net (130.81.46.141) 24 ms 25 ms 25 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

3.) 192.168.1.1

4.) WNDR3700v3

5.) No other hubs/switches.

6.) All computers only have one NIC. Only one computer is a wired connection...the rest are wireless.

7.) No.

8.) Modem is 192.168.0.1 -- pretty sure that's what it was by default.

9.) Attached.
--
Titans Fan
Verizon Online DSL - 1.5/384 - $29.95 a month


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
reply to briman27
#1 In the RJ-45 WAN port router go to LAN Setup

#2 Where it says IP Address, change that so that it does not start with 192.168.1 - for example set it to 192.168.2.1

#3 Press Apply

#4 Release and renew the IP Address of your computer.

For example if you are on Window XP..

a) Go to Start -> Run.

b) Type in cmd and press enter,

c) In the new window, called the command prompt, type in ipconfig /release and press enter.

d) In the same window, type in ipconfig /renew and press enter.

#5 With your web browser go to the new LAN IP of the RJ-45 WAN port router.

#6 In the RJ-45 WAN port router go to Basic Settings.

#7 Record down the settings that there, as you will need them latter on.

#8 When asked if your connection requires a log-in, select No.

#9 For the Internet IP Address, change it to Static.

#10 Then enter in these settings..

IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

#11 For the DNS Servers, select Use these DNS Servers and then type in 192.168.1.1 for the first DNS Server.

#12 All other settings, you can leave alone.

#13 Press Apply

#14 Visit »192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and then when on-line Paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and then when on-line Paste the information on that page.

c) Try visiting »192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

#15 After you get the info, in the RJ-45 WAN port router:

a) Go back to Basic Settings.

b) Change the settings back to what it was at step 7.

#16 Then please post the Transceiver Statistics info that you got from your modem combo.
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Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.


briman27
Titans Fan

join:2004-01-25
Stratford, NJ
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2880 704
Margin (dB) 10.1 10.0
Line Attenuation (dB) 55.9 31.5
Transmit Power (dBm) 18.4 11.9
--
Titans Fan
Verizon Online DSL - 1.5/384 - $29.95 a month


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
reply to briman27
Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

»en.wikipedia.org/wiki/Network_in···e_device

»en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

»www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that
quote:
Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

Reverse Traceroute

Tool news.giganews.com

traceroute to *.*.*.*, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)

#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.


briman27
Titans Fan

join:2004-01-25
Stratford, NJ

1 recommendation

I don't feel comfortable messing with all the wiring, so I called up Verizon this morning and they're going to send a technician out next week to look at the lines. They have a feeling it may be the modem, but I think the modem is fine...it isn't very old. We'll see, I guess. Thank you for the help, and I'll be sure to post what the problem ended up being.
--
Titans Fan
Verizon Online DSL - 1.5/384 - $29.95 a month


briman27
Titans Fan

join:2004-01-25
Stratford, NJ

1 recommendation

reply to aefstoggaflm
The Verizon technician came out today. He couldn't find anything wrong with any of the inside or outside wiring, so he tried plugging in a new modem but that wasn't the problem either. He got on the phone with tech support and had them run some tests. It turns out the problem was on Verizon's end. I had to be re-routed to a different router on their server for some reason. Once they did that, my connection was back to normal. Download speed, upload speed are perfect, no more packets are being lost, and web browsing is fast again.
--
Titans Fan
Verizon Online DSL - 1.5/384 - $29.95 a month