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Daily Internet disconnects »
This is a sub-selection from windstream dsl

hillrj2

join:2012-12-11
Landrum, SC
reply to Sammy_D

Re: windstream dsl

I agree. I think the only reason they are around is because they are good at monopolizing areas.

I used to work for Windstream . Customer services in particular. Our training and guidance was to up sell every caller. Our jobs depended on it. No matter why you called in I had to craft my interpretation of your problem to present a sales opportunity. Oh its slow? Subscribe to a higher speed. If you were not receptive to that solution or another product its likely that your call was sent to the limbo of waiting for the next department to try and sell you something else. Basically if your not buying you gotta get off my phone so I can pitch the next customer. I know you have problems but I have to keep my job. Sad but true.

hillrj2

join:2012-12-11
Landrum, SC
Reviews:
·Windstream
I only get a 3mbps service. They always tell me that my latency is because I don't have 6mbps, which I know is total BS because they're different things, but I also know that 3mbps is total crap, so I've subscribed to it 4 different times when they sell it to me, and I can't get it. They say I'm too far away from the DSLAM. But they are too lazy to change it in the computer, so every single time I call, it's the same stuff. I'm told it's slow, I can get 6mbps, I subscribe, I don't get it, I tell them I can't get it, they still charge me anyways, I have to argue about my bill, slow service, call, told it's slow, I can get 6mbps...etc, etc.
Daily Internet disconnects »
This is a sub-selection from windstream dsl