The letter said "At this point, we are willing to agree to a cancellation of service with no early termination fee for Mr. `name omitted' if he isnt satisfied with his current quality of service."TAKE THE "GET OUT OF JAIL FREE CARD" now!!!!!!!!!!!!!
They might not offer it later on if you decide to stay "and deal with tech support".
3 years ago, I got the same letter when was on Spaceway3.
William Smouse was my rep. Sure they send the same canned letter to everyone when a bbb complaint comes thru.
said by TexasRebel:
I'm looking into going with Verizon's HomeFusion LTE in the first half of January hopefully.
HN didn't specify a timeframe that I could cancel, so I'm going with that's it's an open option for me to take now.
even if they didn't grant me a cancellation without a termination fee, I'd still cancel and block them from charging my CC. I'd of course send their equipment back, just like I did with Exede. All they want is the modem and TRIA. At least that's what Exede wanted back when they terminated me without paying a termination fee.